Job Description

• V2Soft is looking for a motivated and passionate Account Manager to support our Information Technology sales efforts.

• Must demonstrate the ability to create and maintain relationships at all levels of a customer's organization.
• Possess a good understanding of IT products and trends.
• Must understand how to work the account and grow the account for new business development within the account and in turn, generating revenue.
• Must understand the SLA and customer process, work with the delivery or recruiting team to make sure customer needs are met.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs in collaboration with the internal Solutions team.
• Excellent follow-up skills are essential for success in this position.
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Good understanding of recruiting and sales processes and demonstrated ability to grow future business is essential.
• This role requires some traveling as needed to further develop relationships with existing and potential customers.
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills

• Responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders and
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Operate as the lead point of contact for all matters specific to your customer.
• Build and maintain strong, long-lasting customer relationships
• Schedule meeting with new & existing client managers within the account to understand potential opportunities in their areas and showcase V2Soft capabilities.
• Take ownership of key customer accounts and establish yourself as a trusted partner to our valued customers
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Must work with the internal technical team to provide a technology solution based upon the customer's needs
• Ensure retention and growth of customer accounts through excellent customer service and responsiveness
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
• Forecast and track key account metrics
• Responsible for the maintaining the SLAs for the accounts assigned.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issue escalations as needed
• Work very closely with the recruiting team in getting coverage and quality submissions to the clients for their open staffing needs and make sure that the company standards are met.
• Have periodic call with the recruiting team in prioritizing the open orders and giving feedbacks on the submittals.
• Coordinate the client interviews and provide insight and guidance to candidates selected for interviews by the customer.
• Work closely with the HR and accounting team in ensuring timely onboarding for the identified hires and in other tasks like, purchase order approval, renewal, current employee retention etc.

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