Job Description

Job Description

Bilingual (Spanish/English) Front Office – Medical Assistant / Receptionist

Location: Colleyville, TX (Rheumatology Practice)

Job Summary

Seeking a friendly, detail-oriented professional fluent in both Spanish and English to manage patient interactions at the front desk. This role balances administrative support with clinical coordination, ensuring smooth clinic operations and a welcoming environment for diverse patients.

Core Responsibilities

• Patient Reception & Scheduling : Greet patients in Spanish and English, manage appointment bookings, updates, and confirmations.
• Check-in / Check-out : Update patient details, verify insurance, collect co-pays, handle paperwork, and provide visit summaries.
• Hospitality & Communication : Answer phones, respond in both languages, direct inquiries, relay messages to providers, and assist patients with treatment or insurance questions.
• Administrative Support : Scan/upload documentation into EMR, manage patient charts, maintain waiting area and supply levels.
• Billing & Records : Post payments, balance transactions, and support prior authorizations and referrals.

Qualifications

• Fluency in Spanish and English (verbal and written).
• High school diploma or equivalent; additional certification (e.g., Medical Assistant) is a plus.
• Previous medical office or front-desk experience preferred.
• Familiarity with EMR/EHR systems, phone systems, and billing/reconciliation procedures.
• Strong multitasking, organizational, and customer service skills.

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