Job Description

As the Business Systems Analysis Leader, you will direct a team of Businesses Analysts who are focused on supporting and enhancing internal software systems by working with end users, technology business partners, and third-party vendors. You will facilitate and translate the businesses requirements, so they are in alignment with the company’s objectives and business operations. Developing and communicating the organizations vision and expectations to team members and ensuring it relates to the corporate vision and strategic direction is vital in this role. You will partner with a variety of people within the organization and seek, and direct process improvements to increase efficiencies throughout all areas of the business. 

In this role, you will be coordinating workflows work with developers, quality assurance testers, and users to test processes and ensure functionality and user acceptance.  Leadership will involve creating individual development plans for team members, hire new staff when needed and manage the performance management process.This position plays a critical role in the success of SFM and works directly with the proprietary software system and key stakeholders driving the company’s processes.  When you join SFM, you become part of the bigger picture, and that is to make a difference in someone’s life and enhance safer workplaces.

Our Benefits Include:

• Affordable Medical, Dental, Vision Insurance, HSA, FSA
• Flexible hybrid work environment
• Traditional and Roth 401(k) plans with company match
• Company contributions to help pay off student loans
• Monthly home internet allowance
• Free life insurance, STD & LTD
• Opportunities for annual gainshare bonus 
• Pet insurance
• Generous PTO
• 9 paid holidays 
• Paid parental leave
• Annual company-wide volunteer day
• Discounts on gym memberships, fitness apps and weight loss programs
• Adoption financial assistance

What You Will Be Doing:

Business Focus

1. Leads IS Business Analysts Team work including analyzing the business operations for improved business processes and efficiencies.
2. Gathers business requirements, conducts needs assessments, and develops functional specifications for the development team.
3. Works closely with business technical leads to determine business value and necessity of functionality changes to SFM systems and reviews questionable requests with CIO and/or executive who oversees that area.
4. Motivates and inspires a team of Business Analysts responsible for researching and analyzing product changes, supporting and implementing product updates and regulatory changes across the organization.
5. Drives new and innovative product enhancements to market, including aligning resources to support growth and profitability improvements.
6. Creates a culture of continuous improvement by identifying and supporting process improvement opportunities and providing recommendations to help drive efficiencies and expense savings.
7. Works closely with Software Developers to ensure technical compatibility and user satisfaction.
8. Utilizes database tools for testing, trouble-shooting and providing data to business units on an ad hoc basis.
9. Collaborates with business users and managers/leaders to understand, refine and prioritize business goals and information needs.
10. Maintains and adheres to data management practices including data dictionary, data security, and data governance.
11. Communicates and coordinate with business managers on software issues, quality problems and corrective actions.
12. Creates processes and data flow diagrams to represent flow of data through system and the inputs and outputs of entities.
13. Stays current on BA industry trends and recommends areas for improvement at SFM. Leads R&D and proof of concept efforts.
14. Regularly meets with key decision makers such as the tech areas and SBU team leaders and maintains continuous communications regarding the status of current and potentially new projects where enhancements and efficiencies are required.

  Leadership Focus

1. Develops and communicates vision and expectation levels to team members and relates them to corporate vision and strategic direction. Maintains appropriate interactions with persons both within the organization and externally.
2. Demonstrates leadership in accordance with SFM’s mission, vision and values.
3. Provides team members with the tools needed for the team to accomplish stated objectives.
4. Consistently provides feedback and communication to staff members related to company and team performance.
5. Leads team members to make decisions based on established criteria/goals and monitors performance to achieve successful results.
6. Defines and develops team member’s job, responsibilities and accountabilities, in both a physical and virtual environment.
7. Selects, coaches and retains staff. Inspires team members to attain goals and pursue excellence. Identifies opportunities for improvement and makes constructive suggestions for improved performance.  Effectively utilizes each team member to his/her fullest potential.
8. Partners with and uses Human Resources as a resource for talent acquisition, training, and performance management.
9. Provides training and development opportunities. Identifies and develops future leadership within the team.  Challenges team members to develop professionally or as leaders while serving as a role model and mentor.
10. Manages the staffing of the BA Team with the support of the CIO, and performs all skill evaluations and appraisals for direct reports for the team.
11. Encourages team members to continually update their skills through formal training classes, webinars, books, or other resources.
12. Actively participates in the annual IT budget process.

What We'll Love About You

• Bachelor’s degree in Information Services, Computers Science, Business Administration, Statics, Business or Data Analytics or related field.
• 6 or years’ experience working with business systems improvements.
• 5 or more years’ experience working with insurance; either property-and-casualty, commercial or workers’ compensation insurance, preferred.
• Experience with problem management, change control, and influencing change without direct control within a decentralized business unit culture.
• Experience leading people or leading projects.
• Inspires continuous quality and process improvements.
• Strong technical aptitude to lead R&D and POC efforts.
• Excellent project management skills.
• Ability to develop an effective team environment focused on team results.
• Familiarity of relational database concepts with practical understanding of SQL.
• Ability to coach, guide, and encourage staff toward improved performance.
• Serves as a positive role model to team members.
• Must be forward thinking with an eye on strategic thinking.
• Must be capable managing difficult situations and conducting critical conversations.
• Ability to apply confidentiality when appropriate.
• Strong organizational skills including the ability to manage multiple projects and work with minimal direction using effective delegation where appropriate.
• Practices FREER principles and SERVICE values and coach’s employees to do the same.

Physical Requirements 

  Work takes place in a semi paperless environment within an office setting, either on business premises or other remote location, using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions.    Regular attendance is required. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About SFM

Since 1983, our mission has been to be the workers’ compensation partner of choice for agents, employers and their workers. In that time, we’ve expanded to over 22,000 customers in the Midwest and grown our offerings to include vocational rehabilitation, safe patient handling, loss prevention, medical services and more. Though much has changed through the years, our focus continues to be unrivaled customer service, safety, and providing better outcomes for employers and injured workers.

SFM is unique in that we are small enough that your voice is heard but has all the benefits and perks of a larger employer. We value your opinion, help you reach your goals, and make it easy for you to maintain work-life balance. SFM is committed to creating the best work environment and believes that our exceptional and motivated employees are our greatest strength. SFM emphasizes work life balance, and our benefit package is designed to assist you in navigating your work-life journey.

SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. SFM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, status with regard to public assistance, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SFM Companies, EEO/AA Employers .  SFM is a participant of E-Verify. Applicants have rights under Federal Employment Laws. 

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