CFA Hwy 21 - Operations Manager Job at Chick-fil-A, Covington, LA

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  • Chick-fil-A
  • Covington, LA

Job Description

Chick-fil-A - Operations Coordinator Opportunity

Must be available Monday through Saturday 5:30am-10pm.

Closed Sundays.

Are you passionate about maintaining quality standards in a fast-paced kitchen environment? Do you have experience in both kitchen and FOH management?

Join Chick-fil-A, where teamwork and leadership development are at the core of our values. As a Operations Coordinator, you will be responsible for overseeing all operational functions, ensuring cleanliness, and upholding food service standards to deliver delicious meals to our guests, as well as ensure a 2nd mile service hospitality model for our guests. This role offers the opportunity to work in a positive, people-focused environment where you can grow your skills and make a difference in your community.

Requirements:

  • Positive and respectful attitude towards leadership
  • Minimum 2 years of experience in kitchen and FOH management
  • Clear communication skills with team members and guests
  • Physical ability to lift up to 50 lbs and withstand varying temperatures
  • Ability to work standing up to 50-60 hours per week
  • Effective in loud environments and understanding of finance and cost management
  • ability to use emotional intelligence in stressful situations

Coordinators are remarkable at operational leadership. Coordinators are the Restaurant leaders who lead the team to ensure excellence in all areas by: 

  • Developing systems, monitoring metrics, and empowering Team Members at all levels to execute the Winning Hearts Every Day Restaurant Strategy for our Customers
  • Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competencies
  • Owning a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership

Reports to: Executive Director  

Qualifications:

  • Experience: 2 years leadership experience
  • Certifications: SERV Safe certified

Responsible for (as described in detail below):

Winning Hearts Every Day Restaurant Customer Care Strategy 

  • Operational Excellence
  • 2nd Mile Service
  • Attentive and Friendly Team Members

Leading and caring for oneself, others, and the Restaurant

“Owning” Restaurant capacity, metrics-based decision, quality and customer experience issues, and developing systems as a “Director-in-training”

Areas of Responsibility:

  • Ensuring Operational Excellence
  • Develops systems, when applicable, to continuously improve and uphold a standard of excellence for food safety and quality
  • Assesses issues in quality and customer experience and identifies and corrects opportunities
  • Analyzes customer metrics, daily/ weekly data, and utilizes metrics to assess business efficiencies and inefficiencies that impact fast and accurate service to customers
  • Develops systems, when applicable, to improve speed and accuracy of service to the customer
  • Holds self and others accountable for thinking Customer First
  • Develops systems and processes that maintain a clean, safe, and refreshing Restaurant
  • Facilitating 2nd Mile Service throughout the Restaurant
  • Developing systems and processes to ensure Team Member execution of 2nd Mile Service 
  • Monitoring metrics and creating systems that reward Attentive & Friendly Team Members to:
  • Pay attention to details and consider Customer impacts and impressions
  • Deliver Core 4 in each customer interaction
  • Recover quickly when a customer has an unsatisfactory experience
  • Anticipating and solving Restaurant capacity problems, such as throughput, staffing, etc.
  • Proactively communicating with team (Slack, Hot Schedules)
  • Communicating opportunities or issues that are unable to be solved to the Executive Director
  • Utilizing KRAs for specific role ownership (see separate KRA document)
  • Practices time management and proactively plans day and week in order to be as efficient as possible
  • Maintains professional and organized notes from meetings and ensures action items are completed in a timely manner
  • Demonstrates effective communication to leadership and entire team

Chick-fil-A Covington Highway 21 Values :

  • Teamwork
  • Optimism
  • Kindness
  • Stewardship
  • Growth

Benefits:

  • Paid time off
  • Health insurance
  • Dental insurance
  • 401k matching
  • Employee discount
  • Paid training

Location: Covington - Highway 21 69280 LA-21, Covington, LA 70433, USA

If you are a highly skilled and motivated individual looking for a dynamic role in the food & beverage industry, apply now to be part of our loving and enthusiastic team at Chick-fil-A!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Tags

Full time,

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