Job Description
POSITION: COMMERCIAL LOAN SERVICING COORDINATOR
Summary:
At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. Provides operational and servicing support to the Commercial Lending areas of the Bank, including Commercial Real Estate, Commercial and Industrial, Asset Based Lending, and Small Business. This includes review of existing information in core platform (Fiserv/DNA), boarding new loans and maintaining existing loans. Provides exceptional customer service to both internal colleagues and external customers.
Key Result Areas:
- Responsible for processing loan payments, advances, GL processing and daily settlement of department transactions processed in the DNA Loan system.
- Managing any incoming loan documentation, including the creation of new loan note files and indexing of documentation for existing loans and processes.
- Responsible for timely and accurate onboarding, funding and maintenance for Small Business loans.
- Process and input borrowing base information for asset-based loans to ensure proper calculation of availability.
- Satisfy incoming service requests and perform file maintenance for but not limited to audit summaries, risk rating changes, officer code changes and address changes.
- Prepare and provide payoff quotes as requested.
- Prepare and distribute various daily, weekly and monthly portfolio reports.
- Communicate directly with customers verbally and in writing in responding to customer needs and inquires. Resolve issues within authority level.
- Monitor and work daily exception reports, such as unapplied transactions, autopayment rejects, and tickler reports.
- Assist in the management of the Bank's participation portfolio, including funding, tracking of payments received, sending remittances, and responding to questions of partner banks.
- Perform additional duties as required.
Qualifications:
- Bachelor's Degree in accounting, finance, or business management preferred.
- Two to four years of banking experience preferred, teller experience a plus.
- Strong organizational and computer skills, including Microsoft Office.
- Exceptional attention to detail, with the ability to meet critical deadlines with limited supervision in a fast-paced environment.
- Exceptional oral and written communication skills, utilized to strengthen customer and business partner relationships.
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.
Location:
Hybrid/Waltham, Massachusetts
About Cambridge Savings Bank:
Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In February 2025, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370.
Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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Job Tags
For contractors, Bank staff,