Job Description

The Consumer Direct Mortgage Banker is responsible for mortgage loan production through channels directed by the Residential Sales Director. The primary source of business will be directed from company-sourced initiatives. The role focuses on working directly with consumers to help them secure mortgage loans, ensuring all applications are in compliance with applicable state and federal laws, regulations, and bank policies. The Consumer Direct Mortgage Banker is also responsible for maximizing production through referrals from centers of influence, affinity partners, and past clients, while maintaining an exceptional customer experience throughout the loan process.

Principal Duties & Responsibilities:

• Consistently meets and exceeds individual and/or team sales goals, including but not limited to deposit, loans, and other, as applicable.
• Increase conforming loan applications by utilizing company-sourced initiatives, marketing efforts, and referrals from centers of influence, previous customers, and client referrals.
• Assess the financial needs of potential and existing customers to provide loan options and identify opportunities for cross-selling to other lines of business within the bank.
• Recommend loan solutions that align with client financial needs, underwriting guidelines, and applicable regulatory requirements.
• Collect and analyze customer financial information for multifaceted and/or complex borrowers to prepare customized loan solutions.
• Develop and prepare loan solutions, ensure compliance with internal standards and regulatory requirements, and refer products and services when necessary. Ensure all documentation is properly reviewed and accurate.
• Efficiently manage the customer pipeline to ensure timely loan approvals and closings, minimizing delays in the process.
• Maintain a strong focus on delivering an exceptional customer experience throughout the loan process, from application to closing.
• Assist new Mortgage Loan Officers (MLOs) and Mortgage Bankers (MBs) during the onboarding process, offering guidance on sales tactics, compliance, and company standards.
• Meets the requirements of the S.A.F.E. Act and is expected to follow procedures, including notifying Human Resources of any changes in current status.

• 5-7 years years of experience in mortgage loan origination, with a focus on consumer direct mortgage lending.
• Strong understanding of mortgage loan origination processes and industry standards, ensuring compliance with lending regulations and best practices.
• Knowledge of Federal and State regulations related to mortgage and home equity lending, including TILA, RESPA, HMDA, BSA/AML, and the SAFE Act.
• Ability to evaluate and analyze customer financial information, particularly for complex borrowers, to assess loan eligibility and recommend appropriate solutions.
• Ability to recommend loan products in accordance with lending guidelines and clients' financial requirements.
• Proficiency with loan origination systems and Microsoft Office to manage loan applications and documentation efficiently.
• Strong communication skills to maintain customer relationships and provide clear loan product recommendations.
• Attention to detail to ensure compliance with all regulatory requirements throughout the loan origination process.
• Ability to generate new business and referrals from centers of influence, previous customers, and internal partners.
• Demonstrates professionalism and excellent customer service throughout the mortgage process.
• Ability to manage a pipeline of customers efficiently, ensuring timely loan processing and closure.
• Must meet the requirements of the SAFE Act and notify HR of any status changes in accordance with compliance procedures.

• Bachelor's Degree in Business, Real Estate or related field preferred.
• An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP   here .
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at  employment@citynational.com . 

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