Objective The Contact Center Agent (Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization. Hours typically: 8a-5p PST. Essential Functions Interview and engage each caller and accurately capture the conversation with the caller by completing a written report. Assist with further investigation of the call through gathering additional information Logging call information in SharePoint database. Follow regulatory procedures while documenting calls and speaking with callers. Required Education and Experience Problem-solving abilities, compassionate support, and customer de-escalation skills. Acknowledging caller concerns, while keeping call times limited using effective interviewing skills. Maintaining composure during stressful situations. Associate degree (Psychology, Health Administration, or related). Proficiency in the Microsoft Office Suite. Strong English writing and editing skills. Resident of Oregon. Preferred Education and Experience Bachelor's degree (Psychology, Health Administration, or related). 2-3 years of Customer Service or Call Center experience. Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers. Benefits Company provided laptop; PTO package (vacation and sick); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; Paid/Floating holidays; Vision and Additional Life Insurance available; EAP. Strategic Management
...our work. Its a humbling and inspiring experience that continually reinforces our purpose: caring for people. Situated south of downtown Seattle, Valley Medical Center has been a cornerstone of Renton since its early beginnings in 1911. As the largest nonprofit healthcare...
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...class, patient-centered standard of care. Day in and day out, they go the extra mile to... ...Valley Healthcare Center is seeking Part Time RNs with heart, empathy, and a little extra... ...Time Positions Available Day and night shifts available. Qualified RNs, respond to this...
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...Job Description Job Description Salary: Up to $125K Healthcare Compliance Officer Job Description Summary The Healthcare Compliance Officer is a strategic leadership role responsible for ensuring the organization operates within all applicable federal, state...