Job Description

Job Description

Job Description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

This position is responsible for accurately rating rooms and ensuring that the room rack is properly adjusted at all times. The Room Control Clerk works in conjunction with Housekeeping team to ensure proper cleaning sequence of room assignments for VIP Guests and X-Card Guests.

Essential duties include, but are not limited to:

• Must adhere to the Seminole Tribe's Policies and Procedures
• Checks out any vacant and clean (due out) rooms in the rack
• Changes statuses of rooms in the rack
• Runs an alert date report and is responsible for each item
• Responsible for VIP blocking of rooms and arrivals
• Reviews Out-of-order and Off-market rooms on a daily basis for validity
• Answer incoming phone calls and handles guest requests
• Keep log and follow up with guest requests
• Have Housekeeping department recheck any occupied/due-out rooms
• Responds to guests who check out via video check-out, and offer bell assistance to each guest upon departure
• Runs Room Revenue Potential Report to verify correct room rates
• Blocks next day arrivals into room numbers
• Upon business demand will work as front desk clerk
• Assists with Housekeeping radio calls
• Controls room cleaning sequence to ensure the proper addressing of rooms for VIP guests
• Dispatches Room Attendants as needed
• Dispatches Houseperson for guest requests
• Performs all other duties as assigned

#gotoworkhappy

Qualifications

• High School diploma, GED, or equivalent required
• Bachelor’s degree preferred
• Previous Front Desk/Hotel experience preferred
• Strong math skills required
• Ability to work flexible schedules, including nights, weekends, and holidays as required

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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