Customer Experience Specialist-Elevate Service & Satisfaction! Job at Ultimate Staffing, Cockeysville, MD

TVVNK2N2TXZLQ1Y5bG1VVmFjdU1xOFJZVXc9PQ==
  • Ultimate Staffing
  • Cockeysville, MD

Job Description

Customer Experience Specialist - Elevate Service & Satisfaction! Up to $45k

Ultimate Staffing Services is currently seeking a dedicated Customer Experience Specialist to join a dynamic Amusement and Redemption services company located in Cockeysville, MD. This full-time, in-office role is designed for a detail-oriented, highly motivated, and organized professional who thrives in a fast-paced environment. With an immediate start date, this position offers a unique opportunity to enhance customer satisfaction and elevate service standards.

Job Details

  • Salary: $40,000 - $45,000 (based on experience)
  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM
  • Location: Cockeysville, MD (Employer-paid parking and fitness center access)
  • Start Date: Immediate hire

Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Troubleshoot issues and provide effective solutions
  • Ensure customer satisfaction and handle complaints professionally
  • Maintain product knowledge to provide accurate information
  • Follow up with customers to ensure continued satisfaction
  • Collaborate with internal teams to resolve complex issues
  • Support sales by informing customers of additional products/services
  • Document customer interactions and maintain accurate records
  • Build and maintain strong relationships with customers

Qualifications

  • 2+ years of experience in customer relations or support
  • Bachelor's degree preferred
  • Proficiency in Microsoft Office Suite (Excel required)
  • CRM experience (Salesforce preferred)
  • Strong problem-solving and analytical skills
  • Ability to stay calm and patient with difficult customers
  • Excellent verbal and written communication skills
  • Bilingual in Spanish is a plus (not required)

Benefits

  • 401(k) matching
  • Medical, Dental, and Vision insurance
  • Flexible Spending Account (FSA)
  • Life insurance
  • Vacation & Paid Time Off
  • Voluntary benefits




All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Full time, Local area, Flexible hours, Monday to Friday,

Similar Jobs

Stanley Black & Decker

Manufacturing Engineer Job at Stanley Black & Decker

 ...Job Description Manufacturing Engineer - Onsite Berea, OH, United States Come build something that matters. It takes great...  ...Job: As a Manufacturing Engineer, you'll be part of our Aerospace team working as an on-site employee. Responsible for developing... 

United Site Services

Route Service Driver- CDL or Class C w/tanker Job at United Site Services

Join our committed team at United Site Services, Inc., a national leader in portable sanitation and temporary site solutions, as a Route Service Driver. This role is vital in ensuring efficient service delivery and site setup for our clients, including portable toilets,...

E-Therapy

Speech Language Pathology Assistant ~ SLPA Onsite Job at E-Therapy

 ...Overview Join Our Team as an Onsite School Speech-Language Pathologist Assistant (SLPA) in Anchorage, Alaska ! Position Details: Start Date : ASAP - May 22, 2026 Hours: 7.5 hrs. per day/37.5 hrs. per week Grade Levels: K-12 students Location... 

Avera Health

Vice President Sales | Avera Health Plans Job at Avera Health

 ...coaching and professional development. Oversee the entire sales pipeline, manage proposals and contract negotiations, and ensure a...  ...leadership as measured by new sales growth, client retention, survey response and compliance metrics including: strategic engagement... 

Hollywood Casino Gulf Coast

Hospitality Host - Full Time Job at Hollywood Casino Gulf Coast

 ...the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with...  ...to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations...