Job Description
Job Description
Job Description
Description:
Are you a people-first multitasker who thrives in fast-paced environments ? Do you love solving problems, keeping things running smoothly, and being the go-to person others can rely on? Join our team as a Service Coordinator & Dispatcher, where you'll be the key link between our valued clients and our talented technicians.
This isn’t your typical desk job — it’s a dynamic role where you’ll keep schedules moving, clients happy, and technicians set up for success. You’ll play a crucial role in delivering a seamless, high-quality service experience every single day.
Be the key link between our clients and technicians, ensuring top-tier service, efficient scheduling, and a smooth customer experience. This role blends relationship management with fast-paced dispatch coordination.
Why Join Us?- Make an impact : You’ll be at the center of operations, helping customers and technicians succeed.
- Never be bored : Every day brings new challenges and opportunities to shine.
- Grow with us : We value learning and development — you’ll have room to expand your skills and your role.
- Supportive culture : Join a tight-knit team that thrives on collaboration.
Job Responsibilities:
- Serve as the main contact for residential and commercial clients
- Respond to client inquiries same day
- Schedule and confirm maintenance visits; keep contracts up to date
- Handle billing follow-ups and resolve service issues
- Identify upsell opportunities and coordinate with install/project teams
- Support technicians with smart scheduling, routing, and real-time dispatch
- Prioritize jobs based on urgency, location, and skillset
- React quickly to changing needs or emergencies, solving problems as they arise with professionalism and calm.
- Track and drill down to root causes that prevent technician success, taking corrective action as needed.
- Triage and prioritize service calls based on location, urgency, and technician skill set.
- Communicate updates, delays, and follow-ups to clients and techs
- Troubleshoot recurring problems and improve field efficiency
- Automate processes and look for opportunities for improvement
Required Skills & Experience:
- 1+ year in a service trade (HVAC preferred)
- 1–2 years in dispatch, coordination, or customer service roles
- Associate’s degree or higher (or equivalent experience)
- Strong multitasking and communication skills
- High emotional intelligence and problem-solving ability
- Proficient in Microsoft Office (Word, Outlook, Excel, Teams)
- Detail-oriented, motivated, and a team player
Requirements:
Eligibility Requirements
- Employment/education will be verified.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Encon is a drug free workplace and requires post-offer pre-employment drug testing.
- Must have reliable transportation with a valid driver’s license.
Benefits include:
- Quarterly discretionary bonus
- Medical, Dental, Vision + 401K match
- $50,000 life insurance for free!
Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CT LIC # HTG-0386317-S1
Putnam NY LIC# 31097
Westchester NY LIC # WC-33774-H21
MEC # 1093
AA/EOE
Job Tags
Full time, Work at office,