Job Description

Our growing Amusement and Redemption services company is looking for a detail-oriented, highly motivated and organized Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone who enjoys a dynamic work environment and is keen to demonstrate their expertise and grow within a motivated team.

The ideal candidate will have 2+ years of experience in customer relations and support, as well as experience engaging with customers on behalf of A&A Global Industries. The Customer Service Representative calls for a confident and outgoing individual with a strong work ethic, the ability to oversee multiple tasks, and an aptitude for maintaining and building strong interpersonal relationships with our customers.

Job Details

Salary: $40 – 45k base salary – based on experience

Job Type: Full-time (Immediate Hire)

In-office 8-5 M-F

Education/Licensure Requirements

Bachelor’s Degree Preferred

Job Information and Duties

· Answering Inquiries:  Responding to customer questions via phone, email, or chat.

· Problem-Solving:  Troubleshooting issues with products or services.

· Customer Satisfaction:  Ensuring customers are satisfied with their purchases and handling complaints.

· Product Knowledge:  Maintaining a thorough understanding of the company's products or services to provide accurate information.

· Follow-Up:  Checking in with customers post-purchase to ensure continued satisfaction.

· Team Collaboration:  Working with other departments to resolve complex issues.

· Sales Support : Informing customers about additional products or services that may benefit them. 

· Records details of customer interactions and actions taken

· Provide Information to our customers about our products and services

· Manage various amounts of incoming phone calls, while identifying and assessing customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

Required Skills/Competencies

Our ideal candidate will have:

· Ability to understand and address customer needs and concerns

· CRM experience (Salesforce preferred)

· Microsoft Office suite (Excel experience and proficiency is required)

· Remaining calm and patient, especially when dealing with difficult customers

· Identify any escalated or expedited issues that require immediate attention and support

· Strong analytical skills to identify and resolve issues efficiently

· Familiarity with customer service software and tools

· Flexibility to handle various tasks and adapt to changing customer needs

· Resolve customer and client issues in a timely and effective manner

· Excellent verbal and written communication skills

· Proactively resolve any issue that could affect customer satisfaction

· Highly organized and able to quickly prioritize multiple assignments with high quality results.

· Basic understanding or fluent in Spanish is a bonus, but not required

Benefits

401(k) matching

Medical Insurance

Dental Reimbursement Plan

Vision

Flexible Spending Account (FSA)

Voluntary benefits

Life insurance

Vacation and Paid time off

Schedule: Monday through Friday 8:00am – 5:00pm

Work Location: Cockeysville, Maryland

Employer paid parking and fitness center

Work Authorization

United States (Required)

Submit a cover letter and your qualifications telling us why you are the best person for this position.

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