Our growing Amusement and Redemption services company is looking for a detail-oriented, highly motivated and organized Customer Service Representative (CSR) to join our team. This is an exciting opportunity for someone who enjoys a dynamic work environment and is keen to demonstrate their expertise and grow within a motivated team.
The ideal candidate will have 2+ years of experience in customer relations and support, as well as experience engaging with customers on behalf of A&A Global Industries. The Customer Service Representative calls for a confident and outgoing individual with a strong work ethic, the ability to oversee multiple tasks, and an aptitude for maintaining and building strong interpersonal relationships with our customers.
Job Details
Salary: $40 – 45k base salary – based on experience
Job Type: Full-time (Immediate Hire)
In-office 8-5 M-F
Education/Licensure Requirements
Bachelor’s Degree Preferred
Job Information and Duties
· Answering Inquiries: Responding to customer questions via phone, email, or chat.
· Problem-Solving: Troubleshooting issues with products or services.
· Customer Satisfaction: Ensuring customers are satisfied with their purchases and handling complaints.
· Product Knowledge: Maintaining a thorough understanding of the company's products or services to provide accurate information.
· Follow-Up: Checking in with customers post-purchase to ensure continued satisfaction.
· Team Collaboration: Working with other departments to resolve complex issues.
· Sales Support : Informing customers about additional products or services that may benefit them.
· Records details of customer interactions and actions taken
· Provide Information to our customers about our products and services
· Manage various amounts of incoming phone calls, while identifying and assessing customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
Required Skills/Competencies
Our ideal candidate will have:
· Ability to understand and address customer needs and concerns
· CRM experience (Salesforce preferred)
· Microsoft Office suite (Excel experience and proficiency is required)
· Remaining calm and patient, especially when dealing with difficult customers
· Identify any escalated or expedited issues that require immediate attention and support
· Strong analytical skills to identify and resolve issues efficiently
· Familiarity with customer service software and tools
· Flexibility to handle various tasks and adapt to changing customer needs
· Resolve customer and client issues in a timely and effective manner
· Excellent verbal and written communication skills
· Proactively resolve any issue that could affect customer satisfaction
· Highly organized and able to quickly prioritize multiple assignments with high quality results.
· Basic understanding or fluent in Spanish is a bonus, but not required
Benefits
401(k) matching
Medical Insurance
Dental Reimbursement Plan
Vision
Flexible Spending Account (FSA)
Voluntary benefits
Life insurance
Vacation and Paid time off
Schedule: Monday through Friday 8:00am – 5:00pm
Work Location: Cockeysville, Maryland
Employer paid parking and fitness center
Work Authorization
United States (Required)
Submit a cover letter and your qualifications telling us why you are the best person for this position.