Job Description
Description
Select Staffing has a great opportunity for a Customer Service Representative within a manufacturing company in Simi Valley, CA.
Pay: $20 – $25
Hours: 7AM – 3:30PM
Monday to Friday
POSITION SUMMARY
The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Portraying a positive company image and engaging in professional and friendly communications with customers
- Processing orders by mail, telephone, fax, email, or other employees
- Actively listening to customer needs and inquiries to determine appropriate service actions
- Assisting colleagues and other employees with administrative duties
- Referring any customer questions regarding products or services to the appropriate person
- Coordinating with owner for all quotes via fax or telephone
- Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
- Performing other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Aerospace fastener knowledge a plus
- Excellent oral/written communication skills
- Excellent customer relationship skills
- Excellent organization skills
- Ability to multi-task
- Ability to work in a team environment and take direction from management and supervisors
- Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
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Job Tags
Monday to Friday,