Job Description

Job Description

🚨 Now Hiring: Customer Success Advocate

📍 Sherman Oaks, CA | 💵 $20/hr + Weekly Bonuses | 🗓️ Monday–Friday Only

👋 About Invista Home

Invista Home is a trusted name in residential roofing, proudly serving homeowners across 19 states . We specialize in full roof replacements , delivering top-tier craftsmanship and unbeatable customer care. Our company is growing fast, and so is our reputation—for quality work, honest communication, and a team that truly supports one another.

If you're looking to grow with a company that values professionalism, teamwork, and positive energy—you just found it. 🙌

🛠️ What You’ll Be Doing

• Serve as the primary point of contact for homeowners throughout their roofing service experience
• Provide clear updates and information about project progress, timelines, and next steps
• Answer questions, address concerns, and deliver outstanding customer support with empathy and professionalism
• Coordinate with sales, production, and scheduling teams to ensure seamless service delivery
• Manage service-related documentation and maintain accurate records in our CRM system
• Proactively follow up with customers to ensure satisfaction and build lasting relationships

💼 The Details

• 💵 Pay: $20/hr + weekly bonuses based on performance
• 🕒 Schedule: Monday–Friday, 8:30 AM to 5:30 PM (no weekends!)
• 🏢 Location: In-office, Sherman Oaks HQ
• 🤝 Full-time position with paid training and support

✅ You’d Be a Great Fit If You...

• Have 1+ year experience in customer service, client support, or related roles
• Communicate clearly, confidently, and kindly—both on the phone and in writing
• Enjoy helping customers and resolving issues with patience and positivity
• Stay organized and handle multiple priorities in a fast-paced environment
• Are comfortable using CRM systems, email, and Microsoft Office tools
• Show up on time, take initiative, and bring a can-do attitude every day

💙 Why You’ll Love It Here

• Weekly bonuses and clear paths for growth
• Supportive team culture that values your contribution
• No micromanagement—just trust, respect, and clear expectations
• Modern, bright office space in Sherman Oaks
• Work for a company with a stellar reputation and strong values

🔗 Ready to make a difference for homeowners and grow your career?

Apply now to become a Customer Success Advocate at Invista Home and help us deliver top-notch roofing service from start to finish. 🏠💬

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