Job Overview BuildingPoint Pacific is looking for a Customer Success Manager based in San Leandro, CA. The manager will direct the day‑to‑day operations of the customer success team, ensuring customers receive the support, guidance, and knowledge needed to achieve business objectives and drive revenue growth. Essential Job Functions Operate as a profit center and manage company budget, controlling costs and driving revenue. Ensure precise customer onboarding, collecting feedback and providing focused support. Promote and execute professional services such as training, scanning and VDC services, managing personnel and projects. Collaborate with sales, vendors and other functions to deliver solutions and tools. Act as the voice of the customer with internal teams to drive product enhancements. Maintain good customer relations, resolve problems, and handle warranty claims. Establish customer training programs and curricula. Review and modify service and support agreements. Lead customer success initiatives and improve processes and procedures. Maintain strong relationships with manufacturers such as Trimble and the BPP sales/admin teams. Support marketing efforts and promotion of service capabilities. Recruit, hire, train and manage service employees, ensuring adherence to company policies. Conduct safety meetings, accident investigations and train personnel on safe work procedures. Maintain a safe work environment through the facility safety program. Communicate with customers regarding service activities, invoices and future maintenance. Verify customer credit and payment requirements before work orders. Coordinate parts ordering, delivery and inventory of tools and supplies. Monitor department work to ensure jobs are completed on time and to high quality standards. Provide technical support, failure analysis and on‑job training to technicians. Oversee the inventory and maintenance of department equipment, tools, vehicles and supplies. Occasional travel to branch stores, conferences and seminars. Qualifications Bachelor’s degree in Business or a closely related field and a minimum of four to seven years of directly related experience in sales management with front‑line sales experience in vertical construction technology, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Certificates, Licenses, Registrations Maintain a valid driver’s license with a satisfactory driving record. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Construction #J-18808-Ljbffr BuildingPoint Pacific
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