Job Description
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work.The Customer Success Manager I (CSM I) position works within the Customer Success Department and operates in the Account Owner role supporting multiple Jamf Products. They are responsible for customer engagement, adoption, and retention. They work closely with many internal Jamf roles to ensure overall customer satisfaction of their accounts. High customer engagement is attained through periodic check-ins, outreaches, and building of customer rapport. These interactions are customized to their accounts focusing on customer outcomes & impact. This role requires a detailed understanding of Jamf products, customer environments, and common technical workflows. This role is an advocate for the customer inside Jamf and must collaborate with other departments to help achieve their customer's goals.
This role requires the Customer Success Manager to periodically be in-person in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office
What you can expect to do in this role :
Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
Nurture and help customers navigate end goals to ensure success with Apple and Jamf
Identify and facilitate opportunities for customer growth and engagement with Jamf
Advocate customer needs/issues cross-departmentally
Understand and promote the value of Jamf products and services to customers
Execute Objection handling to ensure retention of as risk customers
Establish and maintain a trusted advisor relationship with owned accounts
Offer Jamf best practices based on the customers environment and desired end state
Assistance in training and mentoring fellow employees in Customer Success roles
Ability to identify gaps in processes and convey those finds to management
Other duties and special projects as assigned
#LI-HYBRID
What we are looking for: Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
1+ years of experience in a customer-facing account management role
Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
Experience with macOS, iOS, and tvOS (Preferred)
Strong communication, interpersonal, and organizational skills
Ability to interact effectively with co-workers in a results driven culture
Ability to create strong business relationships with customers
Ability to de-escalate situations to ensure customer satisfaction
Self-starter, energetic multi-tasker, highly motivated and team player
Ability to engage with and establish trust and rapport with all levels of customers and employees
Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer's renewal
Ability to work independently and as part of a team
Ability to multi-task and prioritize duties
#LI-Hybrid
Education & Certifications: 2 year / Associates Degree, or higher (Preferred)
A combination of relevant experience and education may be considered
Preferred Certifications/Licensures: Jamf 100, Jamf 200
How we help you reach your best potential: Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits - which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
Pay Transparency Range
$24.42-$52.01 USD
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com Jamf
Job Tags
Hourly pay, Work experience placement, Remote job, Worldwide, Flexible hours,