Customer Success Specialist Job at Advanced Machine & Engineering Co., Rockford, IL

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  • Advanced Machine & Engineering Co.
  • Rockford, IL

Job Description

Job Description

Job Description

Description:

Customer Success Specialist

Position Responsibilities:

  • Responsible for receiving and analyzing all aspects of customer purchase orders.
  • Responsible for communicating with customers-verbal and written
  • Responsible for typing and e-mailing customer quotes
  • Responsible for acquiring product knowledge to assist customers with technical questions.
  • Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
  • Responsible for communicating with our representatives to follow-up on quotations
  • Responsible for coordinating information between the customer, engineering department, and production department.
  • Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.

Qualifications:

  • High school diploma or GED.
  • Excel, Word, Windows
  • 4 years’ experience in a related field, if no diploma. Mechanical aptitude, strong organizational skills, proficient in written and verbal communication.
Requirements:

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