Customer Success Specialist Job at Tuvoli, Daytona Beach, FL

TVVBOGMvTW5MQ041bm0wVVpNK05yODllVlE9PQ==
  • Tuvoli
  • Daytona Beach, FL

Job Description

Job Description

Customer Success Specialist

Tuvoli is transforming how private aviation does business. Our innovative platform combines a feature-rich charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry.

We’re seeking a highly motivated Customer Success Specialist who is passionate about aviation technology and committed to delivering an exceptional customer experience. This person will serve as a trusted partner to our users—supporting them through onboarding, training, and long-term adoption of our platform.

This position is based out of our office in Daytona, FL at the Embry Riddle campus and will be required to be in the office a few days a week.

What You’ll Do

As a Customer Success Specialist at Tuvoli, you’ll play a key role in ensuring our customers succeed with our products. You’ll:

  • Guide new charter operators and brokers through onboarding and implementation
  • Deliver engaging product training to drive adoption and satisfaction
  • Provide responsive, thoughtful support to users via Zendesk (email, chat, phone)
  • Troubleshoot issues and escalate effectively when needed
  • Maintain strong customer relationships by understanding their needs and advocating for their success
  • Participate in product testing and feedback loops to improve the user experience
  • Share on-call duties with the team
  • Communicate clearly and patiently across a wide range of user backgrounds and technical levels
  • Collaborate with internal teams to drive customer-focused improvements

What We’re Looking For

We’re looking for someone who’s customer-obsessed, resourceful, and eager to be part of a growing team. The ideal candidate will have:

  • A bachelor’s degree or equivalent professional experience
  • 2+ years in a customer success, support, or account management role
  • Excellent communication and interpersonal skills—empathetic, clear, and approachable
  • Strong organizational and time management abilities
  • Technical aptitude and comfort with learning new platforms
  • Experience using Zendesk or other customer service platforms (a plus)
  • Experience with payment or banking is a plus
  • Background or interest in aviation or travel is highly desirable

Why Tuvoli?

  • Join a fast-growing company reshaping private aviation
  • Work with a supportive and driven team
  • Opportunity to make a real impact and grow your career

If you’re energized by helping customers succeed, excited by innovative tech, and ready to be part of a high-growth company— we’d love to hear from you.

Job Tags

Work at office,

Similar Jobs

Youth Outreach Services

Substance Use Disorder Counselor Job at Youth Outreach Services

 ...coordination Participates in staff growth and development activities Substance Use Disorder Counselor Qualifications: Bachelor's degree required Master's degree preferred CADC required within 2 years Familiarity with DSM-5 preferred Knowledge of... 

CyberCoders

Install Manager - HVAC Job at CyberCoders

 ...Job Description Job Description Install Manager - HVAC Install Manager - HVAC Position Overview The Install Manager - HVAC is responsible for overseeing the installation of heating, ventilation, and air conditioning systems. This role ensures that all installations... 

Manhattan Beach Post

Dishwasher/Steward - Manhattan Beach Post Job at Manhattan Beach Post

 ...Manhattan Beach Post Dishwasher/Steward Opportunity Chef David LeFevre's Manhattan Beach Post is an eclectic, chef driven restaurant focusing on soulful food with global influences while working with handcrafted/artisanal product. We are looking for skilled, highly... 

IDR

IT Apps Development Lead Job at IDR

 ...IDR is seeking an IT Apps Development Lead to join one of our top clients in Atlanta, GA. This role offers a unique opportunity to lead and innovate within a dynamic team, focusing on the development and customization of applications. If you are eager to contribute to... 

United Site Services

Route Service Driver-CDL preferred Job at United Site Services

United Site Services, Inc. is seeking a dedicated Route Service Driver with a preference for CDL holders to join our team. We are a national leader in providing essential site solutions such as portable sanitation and temporary fencing. Our drivers are crucial in ensuring...