Customer Success Specialist Job at Tuvoli, Daytona Beach, FL

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  • Tuvoli
  • Daytona Beach, FL

Job Description

Job Description

Customer Success Specialist

Tuvoli is transforming how private aviation does business. Our innovative platform combines a feature-rich charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry.

We’re seeking a highly motivated Customer Success Specialist who is passionate about aviation technology and committed to delivering an exceptional customer experience. This person will serve as a trusted partner to our users—supporting them through onboarding, training, and long-term adoption of our platform.

This position is based out of our office in Daytona, FL at the Embry Riddle campus and will be required to be in the office a few days a week.

What You’ll Do

As a Customer Success Specialist at Tuvoli, you’ll play a key role in ensuring our customers succeed with our products. You’ll:

  • Guide new charter operators and brokers through onboarding and implementation
  • Deliver engaging product training to drive adoption and satisfaction
  • Provide responsive, thoughtful support to users via Zendesk (email, chat, phone)
  • Troubleshoot issues and escalate effectively when needed
  • Maintain strong customer relationships by understanding their needs and advocating for their success
  • Participate in product testing and feedback loops to improve the user experience
  • Share on-call duties with the team
  • Communicate clearly and patiently across a wide range of user backgrounds and technical levels
  • Collaborate with internal teams to drive customer-focused improvements

What We’re Looking For

We’re looking for someone who’s customer-obsessed, resourceful, and eager to be part of a growing team. The ideal candidate will have:

  • A bachelor’s degree or equivalent professional experience
  • 2+ years in a customer success, support, or account management role
  • Excellent communication and interpersonal skills—empathetic, clear, and approachable
  • Strong organizational and time management abilities
  • Technical aptitude and comfort with learning new platforms
  • Experience using Zendesk or other customer service platforms (a plus)
  • Experience with payment or banking is a plus
  • Background or interest in aviation or travel is highly desirable

Why Tuvoli?

  • Join a fast-growing company reshaping private aviation
  • Work with a supportive and driven team
  • Opportunity to make a real impact and grow your career

If you’re energized by helping customers succeed, excited by innovative tech, and ready to be part of a high-growth company— we’d love to hear from you.

Job Tags

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