Desktop Support Engineer-Part Time Job at Sybex Support Services, Newton, NC

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  • Sybex Support Services
  • Newton, NC

Job Description

Must Have: Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support. Overview: We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems. Responsibilities:

  • Provide desktop support to end-users, including troubleshooting hardware and software issues
  • Install, configure, and maintain computer systems and peripherals
  • Set up and troubleshoot network connectivity for desktops and laptops
  • Manage user accounts and permissions in Active Directory
  • Assist with software installations and upgrades
  • Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary
  • Collaborate with team members to resolve complex technical issues
  • Document technical procedures and solutions for future reference
Qualifications:
  • Proven experience as a Desktop Support Technician or similar role
  • Strong knowledge of network administration, technical support, and IT support principles
  • Proficiency in operating systems such as Windows, Linux, and Mac OS
  • Familiarity with office productivity software (e.g., Microsoft Office)
  • Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
  • Knowledge of VPN technologies and remote access tools
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills

Job Tags

Part time, Work at office, Remote work,

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