Help Desk Technician - IT Support Job at KBTS Technologies, Inc., Carson City, NV

TVVrNWNmRXFLU0YwbG04V2FNaVBxODljVXc9PQ==
  • KBTS Technologies, Inc.
  • Carson City, NV

Job Description

Salary: $71,000 - 92,000 per year Requirements:

  • High school diploma or equivalent
  • Five years of experience with typical computer systems, operating systems, applications, and peripherals
  • Three years of IT work experience in a user support role
  • In-depth knowledge of commercially available operating systems and applications used by the agency
  • Familiarity with help desk applications for change/problem management
  • Understanding of computer systems and peripheral devices for system monitoring
  • Knowledge of user password security principles and practices
  • Basic understanding of database principles
  • Knowledge of network domains and login procedures
  • Awareness of web browser functionalities and differences between intranets and the Internet
  • General knowledge of at least one programming language (e.g., Pascal, COBOL, Natural, Fortran, BASIC, HTML)
  • Familiarity with network troubleshooting techniques
  • Ability to create and utilize disk images
  • Competence in developing system documentation and ensuring its completeness and accuracy
  • Capability to assist in monitoring program tests and reviewing computer output for errors
  • Skill in restoring data from backup media
  • Knowledge of departmental policies and procedures related to help desk support
  • Understanding of the agencys change/problem management plan
  • Experience with hardware and software specific to the agency
  • Talent for training and leading assigned personnel
  • Ability to oversee operations in the absence of a supervisor
Responsibilities:
  • Provide user support for computer systems and applications
  • Troubleshoot technical issues related to computer hardware and software
  • Configure help desk applications for effective problem management
  • Monitor computer systems and peripheral devices to ensure optimal functioning
  • Assist in the creation and maintenance of system documentation for clarity and completeness
  • Conduct tests on programs, monitoring outcomes, and identifying issues
  • Facilitate data recovery from backup sources as necessary
  • Train and mentor junior team members in best practices
  • Lead operations effectively in the absence of a supervisor
  • Stay updated on departmental policies and procedures regarding help desk support
Technologies:
  • COBOL
  • Fortran
  • Hardware
  • Support
  • Network
  • Security
  • Web

More:

We are looking for a Help Desk Technician for an extendable contract based in Carson City, NV, which requires all work to be performed on-site. We seek local candidates to join our team and support our users effectively. This role offers you the opportunity to leverage your extensive IT experience and further your career in a supportive and collaborative environment.

last updated 2 week of 2026

Job Tags

Full time, Contract work, Work experience placement, Local area,

Similar Jobs

Addison Group

Graphic Designer Job at Addison Group

 ...marketing materials, including brochures, presentations, compositions, templates, and promotional assets. Produce highquality illustrations, icons, and graphic elements that align with brand standards. Support light website design needs, primarily on Wix, ensuring... 

Rpiintranet

Auto Parts Manager in Training # 169 Job at Rpiintranet

 ...Posted Friday, January 16, 2026 at 6:00 AM The Manager in Training will travel to several Bumper to Bumper Auto Parts stores in the area while training to become Store Manager. Some of the job duties include management functions such as purchasing, budgeting, accounting... 

Aston Carter

Tax Preparer Job at Aston Carter

Tax Assistant/Preparer Job DescriptionAssist tax professionals and consultants in managing tax and accounting duties, providing both administrative...  ...customers, making appointments, filing paperwork, and data entry.Essential Skills+ Proficiency in tax preparation and tax... 

Insight Global

Data Center Technical Operations Engineer (entry-level applicants welcome!) (Biloxi) Job at Insight Global

 ...variety of critical systems such as; switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. assist in the design and build out of new facilities. assist in projects... 

Lockton Companies

Employee Benefits Account Executive Strategic Client Solutions (San Francisco) Job at Lockton Companies

 ...brokerage in San Francisco is seeking an experienced Account Executive in the Employee Benefits space. The role involves managing client relationships, delivering strategic benefit solutions, and collaborating with colleagues to exceed client expectations. Ideal candidates...