Job Description
Service Desk Associate - English
India - Bengaluru, working from office
Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms
Job Tags
Work at office, Local area, Worldwide, Shift work,
Similar Jobs
Good Samaritan
...Dr, International Falls, MN 56649, USA Shift: Varies Job Schedule: PRN Weekly Hours... ...differential $1.25/hour evening/night shift differential (6:00 PM 6:00 AM)... ...Required Certified Nursing Assistant (CNA) certification with the State Board of Nursing...
Delaware North
...casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals....
Commonwealth Senior Living at Front Royal
...one location. When: Every Wednesday from 10am-12pm Location: 600 Mount View Street, Front Royal, VA 22630 The Activity Assistant assists the Resident Programs team in leading and executing the Resident programs for the community. Resident programs should...
Cox Media Group
...drone license is a plus Preferred Qualifications ~ College degree in Journalism or TV Broadcasting is preferred About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning...
Reynolds Nationwide
...Job Description Drive For Reynolds Nationwide"Family owned, uncommon appreciation for drivers"Join Our FamilyReynolds Nationwide is seeking Class A CDL Driver w/ Tanker Endorsement to haul food grade products (Milk, Chocolate, Water).Current Opportunities in:Texas:...