Job Description
HR Systems Administrator World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Our Award-winning Employee Benefits team continues to exceed expectations and we have the need for a talented HR Systems professional who wants to work for a successful team in a rapidly growing company. Learn more about what World Insurance Associates has to offer by visiting our website at
Responsibilities - Configure and maintain system settings, security, and workflows to align with organizational needs.
- Conduct training sessions for HR and end-users on all UKG modules, ensuring effective system utilization.
- Monitor all HR System related support inquiries and provide ongoing support to users, troubleshoot issues, and address inquiries related to system functionality.
- Document, streamline, and automate HR policies, processes, and procedures.
- Support application enhancements and upgrades through development and execution of test scripts, documentation of test results and escalation of issues as required.
- Collaborate daily with HR, IT and internal customers to identify, troubleshoot and resolve issues and support requests for HR related systems.
- Research and resolve HR system glitches, unanticipated results, or process faults; perform scheduled activities; propose solutions or alternative approaches to satisfy requirements.
- Assist in the review, testing and implementation of HR system upgrades, patches, and integrations; provide Administrator Access support to all HR systems.
- Ensure that system configurations and processes align with compliance requirements.
- Exhibit exemplary customer service to internal teams and stakeholders.
- Recommend process/customer service improvements, innovative solutions, and policy change suggestions.
- Proactively review and act on workflow items that fail to complete. Understand complexity of workflow configuration and identify enhancement opportunities.
- Contribute to projects involving HR processes, HR systems and/or HR data to ensure collaborative and timely delivery of agreed upon deliverables.
- Analyze current HR processes and systems and make recommendations for process improvements and improved user experience through automation.
- Assist in the translation of business requirements, including legislative compliance and reporting requirements, into sustainable functional application solutions in partnership with Stakeholders.
- Monitor vendor interfaces including integration processing, error monitoring, issue identification and resolution.
Qualifications: - Bachelor's degree in Information Technology, Human Resources, or a related field.
- Organized, detail oriented with strong written and verbal communication skills.
- Proven experience as a UKG Systems Analyst with expertise across all modules.
- In-depth knowledge of UKG system architecture, configurations, and modules.
- Familiarity with general HCM/HR processes and programs
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive matters, maintain confidentiality, and manage multiple projects and deadlines simultaneously.
Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business
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Job Tags
Full time, Local area, Remote work,