Job Description
What You’ll Do
Under the supervision of the Operations Manager, the Import Coordinator is responsible for
excellent customer service and management of files and records to ensure timely delivery of
items and resolution of issues. The Import Coordinator must be able to successfully
communicate with a variety of local and international clientele and vendors, with diplomacy and
discretion.
Commitment to Diversity
At GLC, Inc., GLC Distribution, LLC, and JD Logistics (The Company) we value diversity and are
committed to creating an inclusive environment for all employees. We represent a diverse
customer base and intend to hire employees that reflect our communities. The Company
provides equal employment opportunities to all applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by federal, state, or local laws
Duties and Responsibilities:
• Responsible for all aspects of import shipments (air, LCL, FCL).
• Responsible for quoting, booking shipments, securing all documentation for import
customs clearance, and creating arrival notices.
• Bill for all shipment charges and approve vendor billing.
• Secure and dispatch truckers accordingly.
• Promote the use of GLC warehouses and trucks.
• Update customers and agents on the status of each shipment.
• Ensure legal compliance with US Customs, FMC, FDA and other government agencies.
• Promote GLC Inc. by taking each shipment as an opportunity to learn more about the
importer, their manufacturers, and customers, while presenting our services for any of their
future shipping needs.
• Responsible for maintaining active knowledge in industry related changes/initiatives and
communication on findings being sent back to the team.
• Responsible for reviewing/updating/maintaining import customer charges and for all
import related opportunities/quoting.
• Maintain profitability on all files.
• Responsible for agent development/feedback for both agents routed business and GLC
nominated cargo.
• Performs other related duties as assigned by management.
Successful Candidates Must Demonstrate the Following Abilities:
• Minimum 2+ years of experience working with imports.
• Basic understanding of CargoWise preferred.
• Familiar with USDOT HOS regulations.
• Effective communication skills with team members, customers, and vendors.
• Dedication to outstanding customer service through communication and information
management.
• Ability to maintain a positive attitude under a stressful environment.
• Strong organizational skills.
• Fluent in Spanish Preferred.
• Great attention to detail.
• Diligent and punctual.
• Occasional shift flexibility and occasional over time.
• Strong work ethic and comfortable in a fast-paced environment.
• Working well on diverse teams and highly collaborative.
• Exceptionally motivated, organized, and detail-oriented with a high level of accuracy.
• Curious with a desire to learn; team player with a willingness to help where required.
• Ability to work and communicate with peers and management.
• Ability to follow instructions and follow through with those instructions.
• Ability to manage time and complete assigned work through strong organizational and
problem-solving skills
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