Job Description

A client of Innova Solutions is immediately hiring for an Incident Problem Manager

Position type: Full-time Contract

Duration: 24 Months

Location: Remote

As an Incident Problem Manager you will:

• Lead aspects of retrospective program and perform analytics of incident trends.
• Facilitate the investigation of root causes of technology incidents, permanent fixes to those causes, and identification of broader trends and patterns to remediate enterprise-wide issues to ensure reliability and availability of Client applications and systems.
• Responsible for driving transformation, orchestration and execution and strategic enhancement/expansion of the Correction of Errors framework recently built at Client.
• Oversee the planning, design, and delivery of large, complex, and cross functional enterprise-wide technology programs to realize expected business outcomes.
• Leverage a background working in the technology space and apply expertise in IT related hands-on skills as well as project/program management and communication at a technical and executive level.

Qualifications

• Provide expertise on designing and implementing a program or initiative.
• Provide feedback and advice for goals and processes for a program or initiative.
• Provide technology experience and leadership into root cause determination and long-term resolution
• Persuade diverse technology groups to work together to implement high value technical, procedural, and risk migration solutions into production
• Evaluate and report on progress for a program or initiative.
• Consult with leaders and stakeholders to gain support for a program or initiative.
• Deep experience presenting to varying levels of leadership, with fluency in PowerPoint to support presentation needs
• Experience designing and leading IT PMO processes and tool adoption, technology strategic planning and budgeting spanning the entire organization, portfolio management using various methodologies preferred.
• Advanced knowledge and experience defining, implementing, and managing ongoing portfolio management, strategic planning, program management, and IT Governance processes.
• Experience in one or more of the standard governance frameworks like ITIL, COBIT.
• Results oriented with a high degree of resilience and perseverance.
• Proactive. Able to anticipate obstacles and develop plans that deliver results.
• Demonstrated ability to effectively prioritize and successfully execute multiple projects.
• Demonstrated ability in building IT balanced scorecards, KPI management, and operational reporting.
• Capable of providing strong leadership based on integrity, humility, and respect for others.
• Capable of influencing & building partnerships, developing teamwork and managing others.
• Strong communication, planning, team building and problem-solving skills
• Strong writing and verbal communication skills; excellent documentation skills
• Proven ability to analyze, integrate, recommend, contribute to the development of conceptual plans for, and lead implement of, strategic, process, and team improvement and change initiatives cross-functionally.
• Demonstrated situational leadership and creative problem solving within department and teams.
• Experience in financial services strongly preferred, but not required
• Strategic thinking, executive presence, sound judgment, and ability to influence executives
• Team ethic, high standards, and the drive to do whatever it takes
• Attitude of transparency: Desire and ability to bring disclosure and transparency across teams and grow trust between the various different stakeholders

Tools

• Experience with Active Directory, Amazon Web Services (AWS) offerings, development, and networking platforms, SQL
• Experience using SharePoint, Visio, Excel, Word
• Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager
• Skilled in ServiceNow to manage digital workflows
• Experience using JIRA
• Experience using scheduling software to book events

Ideal Candidate will have - Incident Management, Problem Management , AWS services, ITIL, IT project Management

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Anuj

PAY RANGE AND BENEFITS:

Pay Range*: $70-$75/Hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website :

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

Innova Solutions

Job Tags

Permanent employment, Full time, Contract work, Temporary work, Work experience placement, Immediate start, Remote job, Worldwide, Flexible hours,

Similar Jobs