(This is a remote role)
Our purpose at Breakthrough is to help people solve their health challenges naturally. We help private practices educate the community and enroll patients through our patient demand platform. Every month, the platform generates over $5M in patient revenue for practices and helps thousands of people avoid surgeries, pain medication, and other invasive procedures by finding natural solutions.
At Breakthrough, our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.
The Junior Customer Success Manager is responsible for end-to-end customer success management for a defined set of customers. You will leverage your account management skills to foster strong relationships in order to ensure clients achieve their goals while also bringing marketing expertise to the customers.
If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!
Job Summary:
We are seeking a proactive and results-oriented Customer Success Manager to lead retention, adoption, and growth initiatives for our mid-tier book of business. This role focuses on customer success, renewal processes, onboarding, and relationship building to ensure satisfaction and long-term value for our customers. You will be managing a higher column of customers with a low touch model, optimizing for strategic engagement.
Key Responsibilities:
This Job Is For You If You:
Key Qualifications:
Why Breakthrough
You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).
Other Awesome Benefits About This Opportunity
Our Values = Your Values:
This is for you only if you align with our values:
Elevate Others
Be Real
Beginners' Mind
Own The Results
Up for the Challenge
Driven
Seeks to Understand the Customer First⚕
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