Job Description

Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will report to a Large Loss Senior Manager. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events. Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures. Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis. Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Responds to customer inquiries, makes appropriate decisions, and closes file as needed. Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages. Makes independent decisions but recognizes when assistance is needed. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. Serves as a mentor and subject matter expert for less experienced adjusters. May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. Specialized Knowledge & Skills Requirements include demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories, customer-driven solutions, support or service, efficiently and effectively handle complex claims, extensive knowledge of policies and endorsements coverages, and successfully applied knowledge of each phase of the claim handling process. Licenses required include state specific property casualty claims licensing as required. Travel requirements up to 10%, catastrophe travel up to 75% as applicable. Physical requirements primarily involve sitting/standing. Additional qualifications include advanced Xactimate experience, 5 or more years' experience handling field property personal lines claims, and preference for someone who has handled claims over $50,000. Offer contingent on background checks and signing a non-disclosure agreement. Sponsorship not considered. Benefits include comprehensive medical, dental, vision, wellbeing benefits, 401(k), pension plan, annual incentive, paid holidays, paid time off, student loan repayment program, and paid-family leave. Equal opportunity employer.

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