**Retail**
**Mobile Expert, Virtual Retail Overland Park, KS $1K Sign-On Bonus!**
**This position is eligible for $1,000 sign-on bonus after 90 days of employment. **Limited time only**** As part of the T-Mobile Virtual Retail Team, you deliver award-winning Customer Service, and we want your compensation to reflect that! T-Mobile ensures that all VR employees earn at least $20/hour, inclusive of base pay and incentives, with the opportunity to earn more! In fact, our Mobile Experts earn an average of $28/hourthats more than $50,000 per year for our Full Time Role. Add to that an $1,000 stock grant, tuition assistance, and other financial, health and lifestyle perks, and your total rewards package is worth even more. Child care subsidy, free college tuition, special discounts on employee phone plans, employee stock program and more!
Health Benefits
3.5 weeks of vacation
Tuition Assistance: We fully foot the tuition bill at five online universities (FT only)
$1,000 TMUS Stock for every employee every year
Employee Stock Purchase Program
Community Involvement
75% off your T-Mobile phone plan
3 weeks fully paid parental leave
Up to $2400/yr. for childcare expenses
**You must currently reside in the Kansas City Metro area or be planning a move to Kansas City in order to be considered for this position.**
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
**Under current COVID 19 conditions, there may be temporary work from home. As we progress positively through the Pandemic, all Virtual Mobile Experts will be required to return onsite to our Overland Park, KS campus location. We plan to return to the office for the 2022 year, and all employees will need to be able to work onsite**
Sales, Inside Sales, Chat, Call Center, Customer Service, Customer Support
As a Mobile Expert, Virtual Retail, you are a wireless sales and communications solutions expert. You dont just make a sale, you make a connection that improves the lives of your customers! Answer chat communications from T-Mobile website and other virtual platforms to include moving the conversation to a phone call if needed. Help our customers Move Forward with the right device at the right price through an awesome solution.
Were passionate about delivering outstanding customer experiences. Thats why we need you. Youll be a consultant, with a proficiency in analyzing customers needs. Identify and customize the whole package of wireless/voice/data products and services. Its a team that values an awesome sale done right by nice and effective consultants. Theyre specialists in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. They Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
**What youll do in your role.**
- Selling and serving to our customers, while providing a flawless customer experience and building customer dedication
- Consistently uses digital tools in interactions and on-boarding
- Completes training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
- Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
- Support team initiatives and create an inclusive environment
**The experience youll bring.**
* 12 Months Of Customer Service And/Or Sales Experience, Retail Environment Preferred
* 12 Months Multi-Tasking And Navigating Between Windows Systems. Troubleshooting And understanding of IoT. Computer Hardware Proficiency.
* Okay. Youve seen what were looking for and youre up to the challenge. Heres what we can offer you in exchange for your outstanding work:
* Serious growth potential for your career!
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines fully vaccinated as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Ongoing Education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Sweet Discounts Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Health Benefits Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Ongoing Education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Sweet Discounts Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. Health Benefits Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees Ongoing Education We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees. Sweet Discounts Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff. Help with the fam Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details. **Tell us who you are so we can get you to the right place.**
Applies to:
* New candidates for roles at T?Mobile and Metro by T?Mobile
* Freelancers and contractors currently working at T?Mobile or Sprint
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