Job Description

Job Description

Job Description

Operations Coordinator II

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Job Description:

· Plan, organize, and execute operational projects, ensuring alignment with organizational goals and deadlines.

· Collaborate with stakeholders to define project scopes, objectives, deliverables, and success criteria.

· Monitor project timelines, budgets, and resource allocation, proactively identifying and addressing potential risks or delays.

· Facilitate regular project meetings, including agenda preparation, note-taking, and action item follow-ups.

· Develop, maintain, and improve reporting frameworks to provide clear visibility into operational performance.

· Analyze data to identify trends, inefficiencies, or opportunities for process improvement.

· Coordinate communication and collaboration between internal teams, external vendors, and stakeholders.

· Maintain documentation of processes, procedures, and project updates to ensure transparency and knowledge sharing.

· Collaborate with cross-functional teams to implement new tools, processes, and systems.

· Ensure adherence to company policies, procedures, and regulatory requirements.

· Support Ops team with Special Event Planning and execution

· Conduct periodic audits to ensure operational consistency and excellence.

What We Are Looking For:

Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

· Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).

· 2–4 years of experience in an operational, coordination, or contact center environment.

· Proficiency in data analysis, reporting tools, and CRM systems (e.g., Salesforce, Zendesk).

· Strong organizational and multitasking abilities.

· Excellent verbal and written communication skills.

· Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

· Analytical mindset with a focus on problem-solving and process improvement.

· Ability to work both independently and collaboratively in a fast-paced environment.

· Customer-Centric Mindset

· Adaptability and Flexibility

· Initiative and Proactiveness

· Time Management

· Attention to detail with an ability to multi-task.

· Self-driven, able to perform tasks with limited direction.

· Develops positive working relationships with peers and stakeholders.

· Legally authorized to work in the United States and must at least 18 years old.

Why Join Us:

· Premium Health, Dental, and Vision Insurance

· Paid Maternity Leave

· 401K Match

· Tuition Reimbursement

· 50% off Verizon Service

· VNation Disaster Relief

· Referral Bonus

· Diversity, Equity, & Inclusion Team Member Resource Groups

· Career Advancement Opportunities

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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