Job Description

Job Description

Job Description

Operations Manager - TalentZok

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for an Operations Lead in North Charleston, SC who possesses:

• 2-5+ years' experience in operations/warehousing
• 2-3+ years of management/leadership experience
• Must have vendor management experience
• Experience delegating and managing multiple warehouse locations is a huge plus

Email resumes to hso @talentzok.com or call 858.217.4686.

FULL DESCRIPTION : The Operations Manager is responsible for managing day-to-day work order process, logistics, inventory, quality control, and production. This role supports sales, vendors, and production partners by ensuring all jobs move through the pipeline effectively and meet quality and delivery standards.

The selected candidate will be responsible for:

• Production & Workflow Management
• • Review and monitor production costs, timelines, and inventory requirements to maintain job profitability.
  • Coordinate all phases of production: purchasing, manufacturing, inbound/outbound logistics, and quality control checkpoints.
  • Ensure accurate documentation and adherence to internal SOPs.
• Inventory & Warehouse Oversight
• • Maintain accurate inventory counts and verify monthly reporting against system data.
  • Oversee warehouse organization including storage systems, safety, labeling, and accessibility.
  • Control of warehouse operations, including maximizing storage capacity, inventory retrieval, directional and instructional signage, accessibility, and process mapping.
  • Manage sample inventory and maintain an organized, trackable sample system.
  • Forecast, allocate and manage Operations Support staff duties to ensure timely execution of all inbound and outbound shipments/freight, in-house production, pickups and deliveries to/from vendors and clients, and all other operations activities.
• Quality Assurance
• • Conduct quality checks on all incoming and outgoing products.
  • Identify production issues early and collaborate with vendors or internal teams to resolve them.
  • Ensure digital proofs, mockups, and final products align with client expectations and production capabilities.
• Logistics & Vendor Management
• • Coordinate all inbound/outbound shipments, freight scheduling, pickups, and deliveries.
  • Maintain daily communication with vendors, freight partners, and sales reps to ensure smooth timelines.
  • Understand when to professionally escalate situations up the chain due to vendor or shipping issues.
  • Utilize tools such as ShipStation, UPS/FedEx portals, and Salesforce/HubSpot/Promolink/ClickUp (or similar CRM tech) to manage movement of products.
• Client & Sales Support
• • Communicate professionally with sales reps and (occasionally clients) regarding project timelines, substitutions, stock issues, and special requests.
  • Provide proactive solutions when issues arise in production or post-production.
  • Support sales in maintaining accurate job information and delivery expectations.
• Process Improvement
• • Suggest improvements in workflow, warehouse processes, and safety measures.
  • Assist with the implementation of new tools, software, or automation improvements (RFID, API workflows, inventory systems, etc.)
  • Report operational challenges and recurring issues to the Vice President.
• Other Responsibilities
• • Support daily operations tasks as needed, including physical handling of packages and materials, fulfilling client orders,
  • Ensure warehouse teams on both coasts are adhering to SOPs.
  • Reporting on a monthly, quarterly, and annual basis.
  • Perform other duties as assigned based on department needs.

The selected candidate will also possess:

• Required Skills & Abilities
• • Strong verbal and written communication
  • Ability to prioritize and manage multiple workflows simultaneously
  • Conflict resolution and real-time problem solving
  • Excellent organizational and documentation skills
  • Familiarity with production scheduling and fulfillment environments
  • Ability to lift up to 60 lbs and perform physical warehouse tasks
  • Ability to stay calm and efficient in a fast-paced operations setting
• Education & Experience
• • 3-5+ years in operations, warehouse workflow, fulfillment, manufacturing, or production management
  • Experience with branded merchandise, apparel, promo, or similar industries
  • 1-2+ years in leadership
  • Valid Drivers License
• Preferred Technical Skills
• • Experience with any of the following is a plus:
  • • Google Workspace (Sheets, Docs, Drive)
    • QuickBooks Online
    • Adobe Illustrator/Photoshop (basic understanding helpful)
    • ShipStation & UPS/FedEx shipping portals
    • Salesforce/Hubspot or similar CRM
    • Click Up for project management
    • Inventory systems, APIs, or basic workflow automation knowledge

Salary Range: $55-65k/year

For immediate and confidential consideration, please email your resume to hso @talentzok.com or call 858.217.4686.

More information can be found at

TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.

Company Description

TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.

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