Job Description

Job Opportunity

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we've been included on Forbes "Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together.

Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.

Responsibilities

• Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment)
• Perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs
• Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
• Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.

Skills and Requirements

• 2+ years of call center experience, needs to include high volume call center experience
• 6+ months remote call center experience
• Needs to be tech savvy: experience working with technology, computers, electronic medical records, etc.
• High School Diploma or GED equivalent
• A great communicator - both written and verbal
• Must have strong internet connection because this is a remote role
• Outbound call center experience
• Knowledge of the healthcare / medical field
• Experience working at a startup (fast paced, changing environment)
• Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)
• Bachelor's Degree

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