Job Description
Job Description
Job Description
SUMMARY: This position is responsible for preparing dining set-up, providing meal and dining services and cleaning of the dining rooms.
DUTIES AND RESPONSIBILITIES: - Utilizes proper food handling and food service techniques.
- Takes meal/drink orders and serves meals in a friendly and timely manner.
- Assures resident/guest is satisfied with their meals.
- Maintains knowledge of all specials and general description of all food items and explains to residents or guests.
- Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance and readiness.
- Follows daily, weekly and monthly cleaning schedules.
- Assists with orientation and training of new food servers.
- Practices all safety and loss prevention procedures.
- Sets-up and cleans the Dining Room while maintaining or exceeding hospitality and service standards.
- Maintains or exceeds standards of appearance, cleanliness, personal sanitation, and hygiene.
- Performs and completes opening and closing checklist criteria.
- Assists in dining room and surrounding areas for proper directional flow, organization and supplies placement.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES: - This job has no supervisory responsibilities.
QUALIFICATIONS: - High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Certificates, licenses and registrations required: Server Training
- Computer skills required: Order Processing Systems
Other skills required:
- Previous experience in fine dining preferred
- Ability to communicate effectively speaking the primary language of the residents.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Must demonstrate an interest in working with a senior population.
- Interacts with guests, residents and staff in a courteous and friendly manner.
- Ability to respond promptly to resident needs.
- Supports organization's goals and values.
- Balances team and individual responsibilities.
- Ability to work flexible hours as needed.
- Ability to handle multiple priorities.
- Competent in organizational, time management skills.
- Must demonstrate good judgment, problem solving and decision-making skills.
COMPETENCIES: - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: - Continually required to stand.
- Continually required to walk.
- Occasionally/Frequently/Continually required to sit.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- Occasionally works around fumes, airborne particles, or toxic chemicals.
- The employee must occasionally lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include:
- Close Vision
- Distance Vision
- Additional remarks regarding work environment:
- Works primarily indoors in a climate-controlled setting.
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Job Tags
Flexible hours,