Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
• 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Job TypePart-timeDescriptionAre you a certified Personal Trainer and have a passion for fitness? Do you enjoy being able to motivate... ...monthly bonus incentive!Benefits: Access to YMCA facilities (gym, pool ect.) for all YMCA employees, Employee Assistance Program,...
...1963, and situated in the Santa Cruz Mountains on 180 acres of old-growth redwood forest, Roaring Camp Inc. is a heritage tourist railroad that offers two unique journeys. The Bear Mountain excursion offers year around steam train excursions through the old growth redwood...
...s degree preferredGame writing experience a major plus Join the developers of My Time at Portia and My Time at Sandrock, become a writer for the next game in the well-known simulation rpg series. You will be responsible for writing character stories as well as helping...
...Regional Walmart driver position gone 5days out!!Some weeks will have weekends off LOTS OF FRIEGHT !! NO TOUCH FRIEGHT! COMPETITIVE PAY on cent per mile! 9 MONTHS EXPERIENCE REQUIRED! Delivery to Sam Clubsstores in 3 states ! It is with a big carrier so you need...
We are seeking a highly organized and experienced Project Cargo Manager to oversee the coordination and management of complex cargo... ...bookings, transport schedules, and pricing strategiesManage shipping documents and ensure compliance with regulationsLiaise with carriers...