Technical Support Specialist Job at TEC Specialty Products, Aurora, IL

TVVjL2VmSXJLQ1Y3a0dnZmFNMkFwY1pVV3c9PQ==
  • TEC Specialty Products
  • Aurora, IL

Job Description

We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company’s quality, safety, and brand standards.

What You’ll Do

  • Respond to technical inquiries related to flooring adhesives, installation systems, and associated products.
  • Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques.
  • Document customer interactions and manage cases within the case management system.
  • Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed.
  • Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds.
  • Support quality events or recalls through customer communication and established procedures.
  • Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards.
  • Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement.
  • Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies.
  • Provide backup support to the Technical Support team during peak periods.

What We’re Looking For

  • Experience in technical support, flooring, construction materials, or a related industry preferred
  • Strong problem-solving, communication, and documentation skills
  • Ability to explain technical information clearly to diverse audiences
  • Customer-focused mindset with attention to detail

Job Tags

Similar Jobs

Kohl's

Design Intern (Apparel) Job at Kohl's

 ...About the Role As a Design Intern, you will support all aspects of product creation for Kohls private-label brands. You will gain a strong...  ...communication skills Strong collaboration skills Preferred Fashion Design Major Background in apparel design... 

TEKsystems

Title Clerk Job at TEKsystems

*About the Role* We are seeking a detail-oriented *Title Clerk* to process approximately *2,500 vehicle titles per day* for units sold online. You will start by learning foundational title-matching workflows and progressively advance to full-cycle title processing in our... 

10X Health System

HR Manager Job at 10X Health System

 ...with a track record of building trust and collaboration across diverse teams Working knowledge of employment law, benefits administration...  ..., sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with... 

DESERT MOUNTAIN CORP

Now Hiring! Regional CDL Class A Truck Drivers! Job at DESERT MOUNTAIN CORP

_*Now seeking regional CDL drivers in the Four Corners area! *__*Limited positions available!*_ We are currently seeking experienced...  .... *Qualifications and Skills** Driver must possess class A CDL with at least two years of current experience. * Ability... 

Flexjet

Senior Video Editor Job at Flexjet

 ...are seeking a seasoned, high-style Senior Video Editor to elevate the companys global...  ...form storytelling through various video, film, motion and multimedia content. This role...  ...ensures that every deliverablefrom high-production brand spots and docuseries to agile social...