Job Description
DPP is seeking a Technology Support Specialist for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance.
Work arrangement:
Onsite.
W2 position; 12 months
Must be eligible to earn a low-level US security clearance, which requires a thorough background search and US citizenship.
Top skills:
Ability to explain complicated technical issues in a simplified manner.
Ability to multitask.
Strong communication skills.
Summary:
Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
Research, resolve and respond to requests received from customers.
Ensure documentation and processes are current as business and technology changes evolve.
May have an in-depth knowledge or experience in specific areas.
This is a technical support position, where support is provided over the phone to internal customers. Customer service skills are needed.
Minimum required work experience:
No experience is required for candidates with a Bachelor’s or Associate degree.
Candidates who do not meet the educational requirements must have 2 years of job-related work experience plus 2 eyars of technical help desk experience or other job-related experience.
Job/class description:
Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
Perform other job-related administrative duties as needed.
Required knowledge, skills, and abilities:
Strong customer service skills.
Administrative customer service skills.
Good problem-solving skills.
Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
Understands basic technical problems and solutions in relation to the business environment.
Understands the industry's business systems and processes.
Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Nice to have:
Citrix
VPN
Microsoft Products: Outlook, Teams
Work environment:
The team is made up of 2 supervisors and 17 technicians
Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.
This is an entry-level position with one of the largest IT employers in the southeast.
Education/equivalencies:
Bachelor’s degree in Computer Science, Information Technology, or job-related degree;
OR, Associate degree in CS, IT, or other job-related degree;
OR, 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
Interested? Learn more:
Click the apply button or contact our recruiter Kenny at (url removed) to learn more about this position (#(phone number removed).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
US Citizen: This role requires the ability to obtain a low-level US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D
Job Tags
Full time, Work experience placement, Second job,