Job Description

Title: Conversational Designer

Duration: 6 month contract + potential extensions

Location: Hybrid – Miami, FL or NYC (3 days onsite/week)

USC or GC

Compensation:

$60/hr to $66/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law Compensation.

Required Skills & Experience

• 7 or more years of experience in experience design, with a focus on conversational interfaces and channel (IVR, CHATBOT, SMS)

• Experience designing conversational interfaces for chatbots, voice assistants, messaging apps, or other conversational channels.

• Experience with Figma, Lucidchart, Sketch and/or related tools.

• Strong Technical understanding of API’s (How they work, how does the front end talk to the back end)

• A bachelor’s degree in design or related field of study.

Nice to Have Skills & Experience

• Knowledge of natural language processing (NLP) principles and techniques is a plus

• Experience working in an agile development environment is preferred.

Job Description

We are seeking a Sr. UX Designer to join our Conversational team where we are iteratively designing and developing best in class experiences for our customers. Responsible for crafting intuitive and engaging user experiences across chatbots, IVR applications, messaging apps, and other conversational interfaces. Will leverage expertise in user-centered design principles, natural language processing (NLP), and conversational design methodologies to simplify complex design programs and products, converting the experiences into seamless and engaging. What you’ll be doing… Generate multiple design solutions based on analysis. Conduct user research to understand user needs, preferences, and behaviors in conversational interactions. Stay up to date with emerging trends and best practices in conversational design, artificial intelligence, and natural language processing. Exhibit mastery of shared tools and software for design. Identify appropriate design problems and opportunities within a brief and recommend solutions.

• Participate in divergent and convergent group work. Work independently with some guidance to solve larger, more open-ended problems. Create prototypes and design mockups to visualize and test conversational experiences, iterating based on user feedback. Explore, refine, and document solutions thoroughly. Objectively evaluate and refine concepts based on learnings from prototypes. Update user personas for brands. Update and research UI elements available for the brand. Support testing related to design specifications. Review & provide feedback on basic designs, wireframes and prototypes. Create medium-complex flowcharts and logic flows.

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