Job Description

Job Description

Job Description

Job Title:

Warehouse Delivery Driver

FLSA Status:

Non-Exempt/Full-Time: Some overtime may be required

Reports To:

Branch Manager

Position Summary:

Working at the direction of the Branch Manager, the warehouse delivery driver is responsible for providing support to the warehousing operations with specific responsibilities of transporting orders over designated routes; ensuring safe operation of vehicles; and loading and unloading orders.

This position has no formal supervisory responsibilities.

Essential Job Results and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Duties and Responsibilities

1. Assists in receiving stock and nonstock items for the purpose of ensuring specifications, quantity and quality of orders are correct.
2. Cleans warehouse for the purpose of maintaining a safe and sanitary work area.
3. Delivers a variety of materials primarily to customers for the purpose of distributing inventory from internal or external sources over scheduled and/or unscheduled routes to assigned locations and/or individuals.
4. Drives vehicles (e.g. truck, van, forklift, etc.) for the purpose of transporting orders and materials to designated sites.
5. Loads and unloads delivery trucks for the purpose of receiving stock and/or filling orders for transport.
6. Maintains delivery vehicles (e.g. checking fluid levels, fueling, cleaning, etc.) for the purpose of ensuring safe operation of vehicle.
7. Maintains records (e.g. delivery log, etc.) for the purpose of documenting activities and providing reliable resource information.
8. Participates in physical inventories for the purpose of verifying stock and identifying losses.
9. Performs all functions within the scope of the warehouse for the purpose of providing warehousing operations.
10. Prepares orders by pulling from stock for the purpose of meeting delivery requirements.
11. Transports a variety of items for the purpose of receiving and/or delivering materials on both scheduled and unscheduled pickup and delivery routes.
12. Other duties as may be assigned.

Customer Service Results and Responsibilities

1. Assist sales efforts on an as needed basis including but not limited to assisting in-store customers, filling customer orders, delivery to customers, and answering telephones.
2. Answers incoming telephone calls and emails and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
3. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
4. Develops good working relationships and rapport with customers. Greets regular customers by name.
5. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.

General Results Responsibilities

1. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.
2. Is organized and orderly, and capable of maintaining appropriate records.
3. Completes all transactions and necessary paperwork accurately and in a timely manner.
4. May represent Johnstone Supply at trade associations, events and local chapters.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Required: High School Diploma or G.E.D and minimum of two years related experience and/or training in material handling of durable goods including hazardous materials; OR equivalent combination of education and experience.
• Preferred: The above plus 2 years experience with a wholesale HVAC/R or similar industry.

Job-Specific Knowledge, Skills & Abilities

• Ability to provide consistent, professional customer service.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems that will often require attention to detail.
• Ability to maintain a positive, courteous, and friendly demeanor.
• General knowledge in the safe handling of durable goods including hazardous materials.
• Skill in the safe use of material handling equipment.
• Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
• Math skills, including the ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
• Skill in using point-of-sale computer systems to locate information and process transactions.
• Skill in using web-based tools to research products and information.
• Ability to work productively in teams with a wide range of people.
• Ability to work independently with minimal direction.
• Ability to follow written instructions and documented procedures.

Expected Work Behaviors:

• Keeps the company’s best interest in mind when considering or addressing issues.
• Dedication to attending work and work-related functions prepared and on time.
• Maintains a professional personal appearance.
• Strives for continuous self-improvement and for improvement of the business with respect to safety, safe handling of materials, and service quality.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical : While performing the duties of this job, the employee is required to either stand and walk on a hard surface or drive a delivery vehicle and load or unload the truck for the majority of the workday. The employee is regularly required to reach with hands and arms, climb and balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds, and occasionally required to lift up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The ability to speak and hear sufficiently to provide customer service is required.

Store Environment: Medium to large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer, and in some cases an RF scanner.

Skills Summary:

Safe Driving Skills Oral Communications Skills

Energetic Time Management
Math Aptitude Problem-solving Skills

Computer Skills Sales Aptitude

Diplomacy Mechanical Skills

Organizational Skills Interpersonal & Telephone Skills Reading Skills Technical Skills

Written Communication Skills

The Warehouse Delivery Driver will maintain the strictest confidentiality on all corporate matters including, but not limited to marketing strategies, operational structures, pricing and all subjects that may have an adverse effect on the company in the marketplace if they were made known outside the company.

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