Job Description

Job Description

Job Description

Salary: $15 - $17 Hourly

LOCATION: IRS - PONCE, PR

Are you detail-driven, organized, and passionate about customer service? Were looking for a Credentialing Specialist who brings top-tier administrative precision and exceptional customer service to our dynamic team. Youll thrive if you love working in a fast-paced, people-centered environment and take pride in being the go-to expert for documentation, verification, and regulatory coordination. Whether communicating with providers, responding to inquiries, or maintaining meticulous records, your work will directly support the smooth functioning of our client's enrollment process.

Duties and Responsibilities:

Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations,
Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries for all things related to PIV credentials and access control
matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of
applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining
efficiency and accuracy.

Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other
necessary details from applicants.
Ensure that all required documents and forms are properly completed and submitted according to
established guidelines.

Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the
enrollment process.

Data Security and Privacy:
Handle sensitive personal information with the utmost discretion and adhere to data protection
regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required
documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment
process.
Escalation management involves listening, understanding, and responding to customer needs and
expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's
information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee
files.

Compliance and Training:
Stay updated with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices,
and customer service skills.

Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Perform other job-related duties as assigned.

Minimum Education:
High School Diploma or G.E.D. or other equivalent degree program

Clearance Requirement:
The applicant selected will be subject to a security investigation, and employment is based on the ability
to attain Minimum Background Investigation clearance.
Must be a US Citizen | US Resident

On-site location: Ponce, Puerto Rico

EEO

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