Job Description
Position**Title:** Guest Services Associate
- *Reports to:** Store Manager
- *Schedule:** Part Time (25 hours or less per week); may work 1st, 2nd or 3rd
shift
- *Pay Range:** $12.50hour - $14.50hour
- *NOTE: You must be at least 16 years old to work at United Dairy Farmers.**
- *Position Description:** The primary responsibility of a Guest Services
Associate at United Dairy Farmers is to provide outstanding service to every
Guest by following the five phases of The Hi Five Guest Experience (Invited,
Welcomed, Well-Served, Respected, Fulfilled). The Guest Services Associate is
responsible for following company policy to ensure the safe and efficient
operation of his or her shift as well as carrying out his or her job in an
honest and ethical manner, complying with all laws and regulations, and all
company policies and requirements.
**Essential Functions:**
· Overall Guest Services: Provide the signature UDF Hi Five Guest Experience;
greet Guests with a warm, authentic hello, ensure store is prepared and ready
for Guests at all times, anticipate needs of Guests and provide assistance to
ensure each Guest leaves satisfied with the intention to return to our store.
· DipSide Guest Services: Preparation of shakesmalts, cupscones of ice
creamyogurt, sundaes, sodas and hand-packed containers.
· Efficient Operation of Point of Sale System and Gas Console: Properly
authorizing and control gas sales, accurately register all transactions,
handling coinscurrencycheckscredit card transactionscouponsfood stamps
and making change.
· Stocking Merchandise: Keep shelves, displays, milk box and freezers filled
and faced, ensure dip cabinet is filled and appears presentable to our Guests;
ensure coffee pots and ice dispensers are full, ensure the proper rotation of
stock and check for out of code dates.
· Security: Maintain awareness of all Guests in the storeon the lot to
minimize shop-lifting and gas drive-offs, control cash levels in the register
by using proper drop procedures, doing vendor log-in and following all steps
in the TobaccoAlcohol Management and RobberyViolence Deterrence programs.
· Maintenance: Ensure the store and parking lot are kept in a safe, clean and
organized condition; keep store equipment clean; monitor product and
refrigeration equipment temperatures.
· Reporting: Accurate completion of time records and the Customer First
Document.
· Other duties as assigned by Management
**Minimum Requirements:**
· Ability to speak, hear and understand spoken English well enough to
communicate effectively with customers.
· Ability to see well enough to operate store equipment, including POS
terminal, gas console, check identification documents and to use price book.
· Ability to understand operating instructions for store equipment and to
operate all store equipment.
- Ability to prepare DipSide items using supplies located in the dip cabinets.
- Ability to handle coins, currency, checks, credit transactions, coupons and
food stamps, recognize denominations and accurately make change.
· Ability to recognize numbers, count and do arithmetic well enough to
complete required records.
· Ability to move merchandise from storage to shelvesdisplaysfreezersmilk
box and place for proper display.
- Ability to clean counters and other surfaces.
- Ability to tolerate exposure to temperatures as low as –30 degrees
Fahrenheit for at least 2 minutes.
· Ability to tolerate exposure to temperatures as low as +33 degrees
Fahrenheit for at least 10 minutes.
- Ability to raise at least 10 pounds from floor level to a height of 5 feet.
- Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip
cabinet, the top of which is 3 feet above the floor.
Notice:
The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position
are not exhaustive but are believed to be accurate at the time of publication.
Management reserves the right to revise this job description at any time
without notice and to require that other tasks be performed when necessary
(for example in response to emergencies, changes in personnel, changes in
workload or technical developments).
Job Tags
Full time, Shift work,