Job Description

Usher Position At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Join our team as an Usher and be the friendly face that welcomes guests to unforgettable events! In this role, you'll engage with guests before, during, and after the show, guiding them to their seating and ensuring they have an exceptional experience. If you're passionate about customer service and thrive in a lively environment, this is the perfect opportunity for you.

The starting rate is $17.04. The day-to-day responsibilities include:

• Greet and interact with guests, maintaining service standards.
• Provide excellent customer service and create a wow experience for guests.
• Follow supervisor's guidance and address their needs.
• Show guests to their seats and attend to their needs throughout the event.
• Adhere to the property and department's policies, practices, and procedures.
• Monitor guest behavior during the show, including restrictions on photography and disruptions.
• Handle guest complaints effectively and professionally.
• Maintain knowledge of showroom layout and show times.
• Oversee door entry and exit for guests.
• Direct guests to specific seating areas (VIP, general admission, etc.) based on ticket purchases.
• Perform all necessary duties to ensure the success of the department.

The ideal candidate must possess a high school diploma, GED, or equivalent. One year of prior relevant experience is required. Willingness to work varied shifts, including weekends and holidays.

The perks and benefits include:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & income protection benefits (for eligible employees).
• Access to a variety of company hotel, food and beverage, retail, and entertainment discounts.
• Free meals in our employee dining room.
• Various programs and networking opportunities to help you get promoted.
• Volunteer opportunities to give back to the community.
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

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