Job Description

Job Description

Job Description

Description:

Company Background

Kampgrounds Enterprises, Inc is a third-generation family business in the Outdoor Hospitality sector with a long history of owning and operating award-winning campgrounds. Our goal is the be one of the premier campground operators in the country offering exceptional customer service while providing families the opportunity to create memories around the campfire.

Property Information

The Temecula KOA at Vail Lake Resort is an outdoor campground destination located in beautiful Southern California among a grove of oak trees. It is a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and has miles of mountain bike, horse, and hiking trails. We have over 400 RV sites and 26 units of accommodation on the property with a plan to add up to 150 units. Our staff strives to create a great camping experience for our guests by offering excellent customer service, outstanding amenities, and the opportunity to create memories to last a lifetime!

Job Information:

• Full-Time, 40 hours/week
• Sunday - Thursday with adjustments depending on the needs of the department
• Daily hours range from 8am-6pm
• Reports the the Assistant General Manager
• 1-2 days a week administrative tasks
• 3-4 days a week assisting housekeeping team with cleaning of cabins & facilities
• Subsidized health insurance after 60 days
• Simple IRA and paid vacation after completed milestones
• $27/hour and up depending on experience

Administrative tasks:

· Attend weekly Department Head meetings

· Meet with AGM individually once per week

· Help disseminate information on project plans, policy changes and other information to individual teams

· Effectively create a weekly staffing schedule that reflects the occupancy for effective cost control for all accommodation units

· Approval of department time sheets

· Help facilitate all trainings for department staff

· Create schedule for daily cleaning of all buildings and accommodation units

· Complete inventories and maintain supplies for custodial and accommodation needs

· Report all repairs or safety concerns to AGM

· Develop and implement linen plan for deluxe accommodations that helps to control cost through monthly inventories

· Operate the department to ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations, and CAL/Osha standards

· Open the housekeeping area and create Break Out Boards

Leadership Responsibilities:

· Recruitment and hiring of staff for department

· Orientation and training of new hires and assist with completion of HR tasks

· Train all housekeeping staff and supervisors to deliver the best product at the highest cleanliness standards

· Ensure that all housekeeping staff are efficiently working, and staff is fully equipped with the supplies they need to maintain the standards of cleanliness

· Assist with or conduct employee disciplinary actions when needed

· Conduct bi-annual or quarterly department employee reviews

· Coordinate with fellow department heads to ensure units are ready for guest arrival when needed

· Inspect accommodations for cleanliness and compliance

· Available cover shifts for the department as necessary

· Help resolve and coordinate customer service recovery

· Communicate directives and assign tasks to staff with professionalism

· Ensure all emergency procedures are understood and followed by all staff

· Interact with guests and staff in a professional and courteous manner

· Adhere to company purchasing policy

As a department head, you may also be asked to assist other departments or assigned additional tasks by your supervisor to ensure the successful operation of the campground

Skills Required

· Proficient in Microsoft Office and other internet applications

· Tourism/Customer Service/Hospitality Experience – or like leadership experience in department

· Experience in housekeeping of at least 2 years

· Ability to lift 50 lbs

· Sit/Stand for long periods of time

· Hold a valid Driver’s license

· Proficient in English

Preferred Skills

· Bilingual is valued

· Organized

· Ability to communicate well with staff for directives and tasks

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