Job Description

Job Description

Job Description

Company Overview:
Our client is a global leader in logistics and supply chain management, offering comprehensive freight forwarding solutions across international borders. Utilizing a robust network of partners and advanced technology, they ensure seamless, efficient, and cost-effective transportation of goods worldwide.

Position Overview:
The Import/Export Coordinator will be responsible for managing air or ocean shipments, ensuring compliance with regulatory guidelines, preparing quotes, and delivering exceptional customer service. The ideal candidate will have at least 2 years of experience working in international freight forwarding operations.

Key Responsibilities:

• Manage day-to-day operations for air or ocean import/export shipments.
• Pre-alert agents and shippers, organize and prepare necessary documentation, and follow up with steamship lines.
• Maintain daily reports for pending shipments and ensure all required documents are received.
• File relevant documentation to process shipments and ensure compliance with regulations.
• Arrange pick-ups, deliveries, and container loading as necessary.
• Provide regular customer service updates, including tracking cargo from origin to destination.
• Set up billing and handle payables related to shipments.
• Perform other duties as assigned.

Qualifications:

• Minimum high school diploma or GED.
• At least 2 years of experience in international freight forwarding logistics operations.
• 2 years of customer service experience, preferably in a logistics or supply chain environment.
• Proficiency in CargoWise or similar freight management software is advantageous.
• Strong communication and follow-up skills to deliver excellent customer service.
• Ability to work both independently and in a cross-functional team environment to achieve results.
• Strong problem-solving and decision-making abilities.

Desired Skills & Expertise:

• Commitment to delivering exceptional customer service.
• Effective communication and follow-up skills.
• Ability to work well in a cross-functional team or independently with minimal supervision.
• Strong practical problem-solving and decision-making skills.

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