Job Description

Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, review coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will report to a Large Loss Senior Manager. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events. #LI-Remote AmFam Group Locations: Madison, WI 53783; Boston, MA 02110; Atlanta, GA metro area; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures. Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis. Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Responds to customer inquiries, makes appropriate decisions, and closes files as needed. Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages. Makes independent decisions but recognizes when assistance is needed. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. Serves as a mentor and subject matter expert for less experienced adjusters. May be required to complete other assignments, job duties, or participate in projects based on skills, achievements, or experience. Specialized Knowledge & Skills Requirements Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories. Demonstrated experience providing customer-driven solutions, support, or service. Demonstrated ability to efficiently and effectively handle complex claims. Extensive knowledge of policies and endorsements coverages. Successfully applied knowledge of each phase of the claim handling process. Licenses Obtain state-specific property casualty claims licensing as required. Travel Requirements Up to 10% travel; catastrophe travel up to 75% as applicable. Physical Requirements Work that primarily involves sitting/standing. Additional Qualifications Advanced Xactimate experience. 5 or more years' experience handling field property personal lines claims. Prefer someone who has handled claims over $50,000. #LI-Remote Offer to selected candidate contingent on background checks. Offer contingent on signing a non-disclosure agreement. Sponsorship considerations are limited to certain roles; sponsorship will not be considered for this position. We encourage applications even if you do not meet all listed requirements. Your skills and experiences may be relevant beyond the specified list. We provide benefits supporting your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, wellbeing benefits, a competitive 401(k), pension plan, annual incentive, paid holidays, PTO, student loan repayment, and paid-family leave. Interns and contingent workers are not eligible for these benefits. We are an equal opportunity employer committed to non-discrimination and consider qualified applicants with criminal histories, consistent with applicable laws. #J-18808-Ljbffr American Family Insurance Agency Staff

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