Company: eGastroMD
Job Type: Full-Time Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate efficient and high-quality communication services. We help patients navigate appointment scheduling service inquiries portal access and non-clinical gastroenterology questions with professionalism and care. As we grow we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients providers and general users through eGastroMDs online chat platform. This role focuses on delivering prompt accurate and empathetic assistance while maintaining a professional patient-first approach. Ideal candidates are excellent communicators fast typists and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services appointment inquiries preparation instructions and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly empathetic and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time service quality and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support customer service or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm patient and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
Health dental and vision coverage
Paid time off (PTO) sick leave and holiday pay
Career growth opportunities
Wellness and employee assistance resources
Job Description Job Description Description: As a Family Model Provider for NIA Association, you will welcome an adult with intellectual and/or developmental disabilities (I/DD) into your home, providing long-term, family-style residential support. This role is focused...
...drama, theater and debate major types. We want them to the the face of ONC and act out short videos and other content. We need creative writers to back them up by providing them with material, jokes, scripts. If you can handle both roles, all the better. This is...
...and community development has an immediate opening for a Administrative Assistant in Chicago, IL . Must be fluent in English and Polish language.The Administrative Assistant is responsible for providing clerical assistance and general backup to Property Management staff...
...months since you have graduated from an undergraduate or graduate degree program you should explore experienced career opportunities at KPMG Careers: Experienced Professionals. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the...
IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares...