Job Description

Position Title

Program Operations Manager

Our Mission, Values, and Culture

Brighter, Stronger Foundation is a leading behavioral health, and autism service provider offering an array of outpatient and community services to individuals across the state of Maryland. We are committed to innovative solutions and new models of care to meet the needs of individuals, their families, and community partner organizations.

Brighter, Stronger Foundation can promise you an environment that not only encourages your best but also rewards it! We offer plenty of opportunities to grow. We have been a leader and trailblazer in the behavioral health industry for over a decade.

Position Summary

This position encompasses providing high level administrative support and oversight to BSF Behavioral Health Services.

The Behavioral Health Practice Manager will directly supervise Program Administrative Team, including planning and monitoring the activities of assigned administrative support personnel. Practice Manager will oversee administrative programmatic operations to ensure efficient and effective internal processes, with quality customer service. Oversight of initiation, coordination, and execution of administrative and other program support to the program manager/team, stakeholders, and staff.

Minimum Requirements for Success

• Bachelor's Degree, preferred, in healthcare management, business or related field
• Minimum three (3) years of experience in healthcare administration with prior practice management experience in a multi-disciplinary clinical setting
• Minimum two (2) years of experience including supervision of administrative staff
• Strong organizational and time management skills to effectively balance responsibilities across multiple office locations
• Excellent verbal and written communication and interpersonal abilities to collaborate with internal and external staff, clients, management, stakeholders, vendors, etc.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Proficiency in front desk duties, including patient registration, appointment scheduling, and insurance verification.
• Knowledge of insurance and accountable/managed care concepts, billing operations and regulatory requirements preferred
• Significant experience working with computers, Google Suite, HRIS, EMR, Insurance Applications, and/or Learning Management Systems
• Strong and reliable attendance record.
• Must present a professional demeanor in accordance with BSF Mission, Vision, and Core Values

What We Offer

• Highly Competitive Compensation Options & Bi-weekly & On-Demand Pay
• Health Benefits & Retirement Options: We offer 401-K match and health insurance for all W2 employees (full-time and part-time)
• Access to Training and Support: We provide free and low-cost training to our clinical team. You will also have access to all our training resources.
• Technology: We offer an easy, user-friendly platform!

FLSA and Employment Status

Exempt

How to Apply

To apply for this position or view other opportunities with Brighter, Stronger Foundation, please visit our careers page at Brighter, Stronger Foundation Job Opportunities .

Brighter, Stronger Foundation is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable.

QUALIFICATIONS & EXPERIENCE:

Minimum Requirements for Success

• Bachelor's Degree, preferred, in healthcare management, business or related field
• Minimum three (3) years of experience in healthcare administration with prior practice management experience in a multi-disciplinary clinical setting
• Minimum two (2) years of experience including supervision of administrative staff
• Strong organizational and time management skills to effectively balance responsibilities across multiple office locations
• Excellent verbal and written communication and interpersonal abilities to collaborate with internal and external staff, clients, management, stakeholders, vendors, etc.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Proficiency in front desk duties, including patient registration, appointment scheduling, and insurance verification.
• Knowledge of insurance and accountable/managed care concepts, billing operations and regulatory requirements preferred
• Significant experience working with computers, Google Suite, HRIS, EMR, Insurance Applications, and/or Learning Management Systems
• Strong and reliable attendance record.
• Must present a professional demeanor in accordance with BSF Mission, Vision, and Core Values MANAGEMENT AND SUPERVISION:

ADDITIONAL INFORMATION:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of the required duties will require physical ability to climb permanent and temporary stairs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performing this job requires use of hands to finger, handle, or feel objects, tools or controls, sit, talk and hear, stand, climb, balance, stoop, kneel, crouch, or crawl. Employee must occasionally lift and/or move heavy weight. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works on-site will expose aggressive behaviors exhibited by clients.

I understand that Brighter, Stronger Foundation may make modifications, additions, or deletions to this job description at any time, and will notify me of any changes by sending me a revised copy for my review and signature.

Compensation details: 65000-75000 Yearly Salary

PI73b6005bfcff-31181-35370419

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