Job Description

The Technical Project Manager (TPM) will serve as a customer-facing liaison and be responsible for overall execution of, and compliance with, the I-ETMS Maintenance Service Agreements for Customer’s positive train control (PTC) operation. The TPM will be the primary point of contact for customer’s related inquiries, trouble reports, and maintenance requests associated with PTC, and the TPM will ensure timely and satisfactory resolution of concerns covering a wide variety of support services for I-ETMS and other product lines as may be assigned. The successful candidate will proactively seek improvement opportunities with the Railroad PTC solution, engage with the customer to diagnose and analyze technical and business process issues, and provide solution recommendations. The ideal candidate will be skilled at interpreting contracts and participating in proposal and contract development, as well as accounting for finances associated with the contractual support agreement. This position will serve as the lead coordination point for various affected Wabtec teams and will provide regular performance and status reports.

Who you will work with in this role?

The TPM will work directly with customers, and Wabtec resources across the company in this role. Specifically, internal groups the TPM can expect to work include: various Product Engineering groups, Product Line Management, Sales, Contracts Management, Release Management, and others as needs warrant.

How will you make a difference in this role?

In this role, the TPM will make a difference by advocating for Wabtec with the customer while also being an ardent advocate for the customer within Wabtec. The TPM’s primary objective is to provide customer-valued service as set forth in established Service support agreements.

What will your typical day look like?

Major Job Responsibilities:

• Work closely with Customer to identify top priority items and initiatives and champion these items by coordinating and facilitating analysis and issue resolution with internal cross-functional product support and field service teams
• Convey priority for troubleshooting and analysis of observation for PTC, TO, DP & RCL, communicating customer impact and importance to Wabtec PTC Support desk, Engineering, Release Management and leadership.
• Maintain, communicate, and update the status of action items for all maintenance activity or triage efforts and ensure action items are closed out to customer’s satisfaction.
• Work closely with Engineering, Operations, and Mechanical teams to identify, quantify, track and report all PTC, TO, DP & RCL related performance metrics, and prepare/present performance reports and project status to stakeholders and senior management, as required.
• Use Clarity to manage the contract budget, cost, and revenue, to ensure the resources are available to meet customer and performance requirements, and to report on the financial status of the execution of the maintenance contract on a quarterly basis.
• Participate in discussions about the future of the Services contract requiring interaction with other functions including: Sales, Commercial Operations, Contract Management, and Legal.
• Participate in the development of proposals and executive deal reviews for projects.
• Identify, Inform, promote and implement value-added, enhanced maintenance service offerings to the railroad and expand/increase value of contract.
• Manages complex processes requiring involvement of many stakeholders internally and externally.
• Communicate with TPM peers on top issues and initiatives, opportunities for improvement and other relevant information.
• Plan, prepare and /or instruct both internal and external training programs as required, to impart and perpetuate product knowledge in area of specialization.
• Manage and track customer issues & requests using SalesForce enterprise management system.

What do we want to know about you?

Minimum Requirements:

• Minimum 4 years experience in technical project management and support or related field support.
• Ability to lead, drive and track progress of multiple initiatives simultaneously.
• Leadership experience with the ability to influence and drive results with stakeholders.
• Ability to develop high level of credibility and strong positive relationships with customers and coworkers.
• Effective oral and written communication skills; ability to articulate clearly and concisely, tailored to audience.
• Bachelor’s degree in Technical/Business related field, Engineering or Sciences preferred. Non-degreed candidates with Military experience in these areas or advanced industrial experience in Project Management will be considered.

Preferred Requirements:

• Working knowledge of fundamental railroad maintenance, operations, or train dispatching.
• PTC/TO experience
• Commitment to improvement and continuous learning
• Highly motivated with a strong customer service mindset
• Ability to work effectively with minimal supervision

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